New York Party and Linen Rentals LLC — Local services in New York

I own a nonprofit and we worked with this company to rent directors chairs for a recent event.

My nonprofit manager posted this review on 6/20/24:

This was a good experience turned sour. We needed directors chairs in a pinch. Thankfully, I found this company via google. I placed the rental order Monday and they delivered the next day, which I appreciate the fast service. During pick-up, our venue made a mistake and gave the chairs to the wrong pick-up crew. It was honestly a pure mistake, as we had several pick-ups post our event. We figured out the mistake within 20 minutes of NY Party Rentals’ pick-up crew arrival to retrieve the chairs. I explained what happened to NY Party Rentals and asked if they could wait for the chairs to come back. They said no because they had other deliveries, which I understand. I then asked when can they return to pick the chairs. They are charging us $871 to come back and pick up chairs. The mistake was not even made by us. $871 is more than what we paid for the original rental. I do not recommend using this company for this reason. The lack of understanding and harsh customer treatment is disheartening. It’s just not worth working with them. Mistakes happen. I’m sure your team has made mistakes as well. Think twice before working with this company. You will find better service else where.

Minutes later, this company emailed my nonprofit manager saying: “Based on your review, we are going to update the invoice, which will. be a lot more or charge you replacement costs based on our contract”

My nonprofit manager then called this company to ask why are they charging us more for sharing our experience. She was told the boss didn’t like our review. She ended the phone call agreeing to take down the review to avoid being charged unfairly even more.

She took down the review.

My nonprofit manager then emailed the company in the evening. Here is what she wrote: Hello, I just reached my destination and am working on getting the link paid. When we spoke over the phone today, we both established that neither of us did anything wrong, since the mistake was made by a third party (the venue). Since I deleted the review, are you open to decreasing the second charge so that we can meet in the middle?

The next morning, she called to follow up her email. She was told the company would not decrease the second charge.

She paid the invoice for the second charge ($871) and sent them another email stating: I just paid for the link. Please keep in mind that I still stand by my review. I think it's unfair and harsh that we had to pay such a high price for a mistake that was not our fault. The chairs were ready for pick-up, they were just given to the wrong crew. We were a new customer; we don't envision working with this company again, nor will we make a referral. This truly was a good experience turned sour.

I am putting this review up because I think customers should be well informed of how New York Party Rentals works. My nonprofit manager said it before and I will second her in saying it again; Think twice before working with this company. You will find better...

I’ve been in the events industry for over 20yrs and worked with many vendors. I’m beyond disappointed with my experience at New York Party Rentals has been. I got so excited when I saw they had these signage holders we initially needed. When I spoke to Kathy she was great, helpful, said they had plenty inventory and not to worry if I needed more. Unfortunately people in my office changed their minds and wanted larger signage holders. They couldn’t provide the size we needed, and when I got a quote it was more than if I just purchased on my own. Someone else had called me & told me Kathy had to order more for our event, I said I don’t know how that’s possible given our first convo she said she had more than enough. He was quite rude, not helpful nor willing to accommodate in any way. I understand they have a business to run, but things change in events. They are not willing to do anything, no credit for a future event, to order someone else we could use. Now after a couple of emails they haven’t replied. Building vendor relationships is extremely important to me, I took a chance on them given these holders. But if this is how the treat clients, I will not be using them again & will tell others I work with.

To owners response: I understand on the contract and given our last minute change. I didn’t ask for a refund. I asked for a credit or maybe to rent something else that day to just be a little accommodating. I would love to see all the inquiries received for signage holders on the date of our event. My story is facts, and given your response I rest my case on how you...

This was by far the WORST customer experience I have ever had in my life. This is the first time I have ever written a review, but I had no choice as I am genuinely flabbergasted that this is a real company. When I placed my order, I told them there would only be one small set of stairs as we have an entrance to our lower level from the street. The original table I had ordered was unavailable, so they replaced it with a larger one, that upon delivery they discovered could not fit down those stairs. Instead they would have to load it in the front door and take it down ONE flight of stairs at the house. They went utterly insane upon learning about this - they screamed and yelled and cursed - all in front of my one year old daughter - everyone in the house was in shock, all because of one flight of stairs, which took under two minutes to get down with the table. It was the same when they picked up the equipment. They called to say they had arrived (had given no warning) and I told them I would be there in five minutes (which I was) - they sent me a nasty email about having to wait - and then behaved the exact same way upon removing everything. Without any authorization or conversation, they then charged my credit card $1,000, which is being disputed. They are literally the most unprofessional people I have ever encountered. Do yourself a favor, never EVER work with them. PS Kathy who I had placed the order with originally was great, lovely to work with. Everything fell apart with John Kahn, not sure of his role but he is...