One Two Thai — Restaurant in New York

Extremely disappointed is what was once one of my go-to places. The man that answers the phone is extremely disrespectful. I tried explaining that they were not showing up on uber for delivery and their website was terribly glitching, so I could not place the online order.

He refused to state whether or not they would be willing to deliver it around the corner. He kept asking "what else" and telling me to "hurry up" because they were "too busy". It was impossible to hurry up because as I was saying what I wanted, he would interrupt me and say something else. For instance, I was ordering the Basil with Jasmine rice. Before I could get the words out, he said "yea with fried what else". I said "No sir, sorry. I am wanting the Jasmine rice." I was also trying to ask for them to make it medium as I recently finished treatment and my normal spice level cannot be tolerated at the moment. I wasn't able to even get the words out before he decided that they were "too busy" to take my extremely simple order.

Instead of adding my 2nd dish and appetizer, I simply asked for the total so I could pay right then. He tried to charge $11 over what their menu says (both physical and online). I thought I misheard him and wasn't sure if something was accidently added to the order, so, I asked him if he could repeat it. Apparently that was too much, because the rude guy hung up and refused to answer the phone when I called right back.

The only reason I called back was to decline the order and not have their poor staff waste the energy or the food since the guy didn't want to be bothered to take the order.

It's so sad when these small eateries are not lasting in the city. Every week, another is being shut down. This is why I try to eat local small businesses. I always spend over $30usd minimum each time I order. I have even brought them significant business over the last two quarters. Yet, this guy couldn't be bothered to take a quick order. It's hard enough eating post chemo...its frustrating when you have an appetite, but this is how you're treated.

I will not be...

They served me beef noodles after I ordered mock duck. I waited forever for my noodles and when they arrived, I dug in without looking too closely at the meat. I have not knowingly eaten beef in 20+ years, but as soon as I felt the gristly texture and flavor in my mouth, I knew something was wrong. I called the server over and asked what kind of meat it was, reminding him I’d asked for mock duck. He looked at the plate and took it to the kitchen. I watched him confer with the cooks, then he came back and offered to remake it. At this point I’m already 45 minutes into my lunch break and starving, so I agreed. The mock duck noodles I received were actually ok. When I asked for the check, he brought it over. I asked if anything could be done, given that he’d served me BEEF when I’d ordered a vegetarian dish, and he went back to confer with someone else behind the counter. He came back to the table and said “I’m sorry but we can’t do anything in the computer, I can give you the owner’s phone number though.”

It’s completely unacceptable that service staff is not empowered to make these decisions. I was in no way looking for free food here, but even a gesture of a dessert, a drink, a coupon for next time… ANY acknowledgment of how royally they screwed up by serving a customer meat they didn’t order would have been appreciated. I gave two stars because this was my second visit, and the food actually wasn’t terrible the first time.

Unfortunately, I will never return, not worth the risk of being given beef again. Imagine if this happened to a strict vegetarian. I would also avoid if you have any serious food allergies, since the kitchen is clearly not being careful.

To the owner, if you’re reading this: it’s an absolute shame that you don’t allow your employees to resolve guest service issues like this. Horrible business practices. I rarely leave negative reviews, and this one could have been avoided with even the smallest...

Recently I journeyed into the city from amidst the forest. My stint in the wilderness had me feeling like a purposeless wanderer, drifting aimlessly, my chest bared to the harsh elements, my soul in need of warm, hearty nourishing. I, a desert drifter, hopping from sand dune to sand dune, had expected little as I landed upon the little stretch of valley that is Murray Hill searching for I don’t know what but finding a glistening oasis of almost mythological proportions. I, Arthur, One Two Thai my lady of the lake. As I entered, the sweet nymphs were chrooning the oldest of Earth’s timeless melodies (Levitating- Dua Lipa ft. Dababy) and I was immediately shown cordially to my station of respite by the gentlemanly patron of the haunt. The codex that is the menu unraveled itself before my previously unseeing eyes, revealing hidden remedies that display their bounty only to a fortuned few. Upon deliberating with my faithful traveling companions what best fit our transfixed fancy, we elected our treasures with a giddy anticipation I have not felt since my adolescent voyage to the land of Lego. Wait long we did not, however, for the magicians in the back are efficient ones at that. Out of thin air appeared a feast such that Odysseus dined on with Calypso. A cauldron filled to the brim with volcanic Tom Yum soup. A Chalice overflowing with intoxicating Drunken Noodles. Platters gloriously fixed with shrimp that blossom like the flowers of the Hanging Gardens of Babylon, coconut sticky rice that twinkles like the snow in the most remote corners of the Austrian Alps and Massaman curries that induce synesthesia so intense you could write a symphony from the smells wafting into the ether. Satiated like a child with an unlimited sack of quarters and a vending machine, I emerged from the oasis with my hope restored that stunning food can still be prepared at reasonable price points in...