Scheman & Grant Hardware — Local services in New York

My wheelchair broke because of the rough streets here in Manhattan. I am in trouble here because without my wheelchair I am stuck. I was so fortunate to find this Ace hardware store on the next block. The kind man who met us at the door was so helpful and took the broken screw and walked to the back of the store to find a replacement. These Ace Hardware stores must have a magic collection of stuff in back because they have everything that I have ever needed and, trust me, they build these expensive wheelchairs with strange hardware! So, when the gentleman comes out he is holding up the new screw and I am so happy. This man is my hero!! 50¢ and I am back in business! I’m not here to editorialize but I never get this much help from the big box stores and in the middle of Manhattan to top it...

I came into this store to make a copy of my car key. Got it done then upon trying the key, it only opened the door but wont start the car; i checked back-in and spoke to the man who was in charge of they key dept; he barely looked me in the eye and said there's nothing he can do about it; tons of attitude and bad energy from an old man to be acting like that. All i wanted was for him to take a look or offer any alternatives. Poor customer experience and very bad customer service. Wont go there again. ( Instead of focusing on the real issue, you have time to go read my other reviews; this speaks volume about your business as a whole. My experience has been poor and didnt live up to the expectation. I have great reviews when the experience was worth it. I would...

[Update on my problem getting keys copied at Scheman & Grant Hardward on Feb 27 2024. The store's owner responded very quickly to let me know he was sorry I'd had a bad experience at his store, that he'd dealt with my concern, and would be okay with issuing a store credit for the keys I'd purchased. All that makes me think my experience was probably not typical. He also asked a good question about my earlier post which I realize should have been clearer about exactly how many keys I'd bought and what I thought was wrong with them. The answer: I'd purchased four new keys total -- two to open a lock whose original/working key I brought in with me, and two others to open a different lock whose original/working key I brought...