SKN Spa — Local services in New York

On Saturday, March 2, 2025, I received a deep tissue massage and left in unbearable pain. I understand some soreness and bruising are normal, but the pain I experienced was extreme. That night, I woke up in tears from excruciating discomfort. By the second day, I couldn’t move and spent it in bed with Tylenol and a heating pad. As of Monday, I’m still in severe pain, with sharp discomfort along my spine when breathing and difficulty standing or lying down. I contacted Skn Spa to ask if this was normal. The first person who answered panicked, handed the phone to someone else, and when I asked again, the second person said it wasn’t normal and that I should see a doctor. I was furious because I had repeatedly asked the therapist to ease up during the massage, communicated my pain, and was visibly squirming, but she continued without concern.

The lady initially offered a refund but then changed her mind, saying they needed to consult with the manager first. The manager, Winnie, called me to discuss the situation. I explained everything, and she mentioned that the therapist claimed to have repeatedly asked if I was okay during the massage. I corrected her and referred back to the initial conversation when I was asking her if this is normal, the exact conversation was, “I told you many times that you were doing it too hard! You didn’t listen to me and I begged you to please ease up!” The therapist’s exact words were, “I know, I’m so sorry!!”. After I shared this with Winnie, she became quiet and said they couldn't issue a refund until she spoke to management. When I asked, "I thought you were the manager?" she replied, “I have to speak to management first to see if they’ll approve the refund.” Winnie later called back, offering a refund on one condition: I sign a liability form. Based on how they were handling my case, I knew something was wrong, so I refused to sign and immediately sought medical attention.

I went to the hospital, where I was prescribed muscle relaxers and a strong anti-inflammatory, but I am still suffering. I also need to see a physical medicine/rehabilitation specialist to assess the extent of the damage. Due to severe pain and limited mobility, I am unable to drive, do any of my normal daily tasks, or work, and have been forced to take disability leave. I called Skn Spa again to inform them of my current condition, but they blocked my number from both the Yonkers and NYC locations. The manager, winnie, called me on a different number and also blocked me from that number. The way this business handles its clients is unacceptable—they clearly prioritize money over...

I went here because groupon had great deal on service. This shop is owned by chinese people and they will find out every way to rip you off little by little. Employees are chinese. Just so you know, they REUSE hot soft wax that has been exposed in the room without cover. Also they will mention about $280 package deal to lure you in. First of all they refused to take my groupon after the service and asked me to pay ridiculous amount . I booked the service expecting to use my groupon and this has no restriction on it . however they said they cant take it and then i asked if i could then load gift card with it and i pay the rest of it. Which means i will pay same ridiculous amount but will be able to use what i paid to groupon right? So they are not losing money at all .( and here goes the fun part, they spoke to eachother in chinese , little do they know, i am not chinese but i do speak chinese. They said to eachother about ripping me off ) of course they refused it. I had to figure out how to get refund over groupon and i paid ridiculous amount but here is the worst part. when i decided to pay , they purposely hide the card machine and by using their own computer screen, put Tip amount which they choose without my permission. And told me there will be service fee on the card and small extra fee on the top of tip as well which is very strange. At the end of the day , watch out . i have been to this shop about year and a half ago and system wasnt like this thats why i am saying they have changed and will find way to rip you off from my past experience. They failed to lure and lock me in for $280 package but they succeed ripping me off with multiple charges. Remember guys, it might be small fee for each on of us but the amount of customers that they are getting? Its alot of side money. And that is going to...

I am completely torn about how many stars to leave in this review because my aesthetician Jessie was absolutely amazing but the customer service situation with the front desk and in particular with a woman named Julia was horrendous. I had purchased a Groupon for this service in advance and spoke with the Spa multiple times confirming that I had a Groupon, that there was nowhere to include the Groupon in the booking page, and that I wanted to make sure that I have booked the right thing according to my Groupon. I then received a lovely service from Jessie, which I cannot rave enough about! Then when I went to check out, julia said that I had completed a different service and that I owed another hundred dollars. When I refuse to pay the additional amount because it was not my fault that a different service was given, julia said she would be taking the money out of the aestheticians pocket. I left Jessie a generous tip, but was shocked at the way that the front desk handled the situation and tried to make me feel bad or say that they were gonna take money out of their employees pockets. I really hope that Jessie was paid accordingly in addition to the generous tip that I left her. In conclusion., Jessie was great, but Julia ruined the...