Snowpeak is considered great camping gear for several reasons:
Cool, good-quality products (at a high price point) conceived for camping and outdoors excursions. One star because the people that work there are rude, unkind, unhelpful - they make the experience of shopping there very unpleasant, and I'm totally turned off from giving the store my money because the staff has repeatedly treated me in a poor and outwardly aggressive manner. I live in the neighborhood and have been many times, alone and with friends, unfortunately it's not a one-off, bad day type of thing which I can totally understand and easily forgive. No I'm talking every. single. time. There is 1 person that is nice and has a good vibe, everyone else I've encountered who works there is straight up rude and unpleasant, and they really don't seem to have any technical knowledge about the products they sell - not able to answer any questions I've had. Kindness, professionalism, and knowledge about the products they're selling at high prices REALLY...
Read moreI like Snow Peak products and have shopped in Japan and online for a while. Stopped by the Brooklyn location today to exchange a product I bought online and was pretty shocked by the terrible service from one of the evening workers here. He violently opened all of the packaging for the new product that I was exchanging (unclear why) even though I asked him not to because it was a gift— he rudely said he would tape it back and then taped it with packing tape; the packaging was also bent from him opening it so it now makes an unsightly gift. Also when I asked him if he knew whether this particular store was doing the Fukubukuro set, he said “What exactly are you asking? Do we have it? Do we sell it?” in a tone completely inappropriate for the situation. Baffling experience. May have gotten unlucky because the other worker seemed friendly enough to the people he...
Read more