T-Mobile Authorized Retailer — Local services in New York

Please do not go to this store. This has been the worst experience I ever went through. Ray, the manager, advised me that I owed $206.04 on my phone. He could not give me an itemized bill because apparently the store lacked the ability to do that. So I had to call T-Mobile's customer service to get the itemized bill. Curiously, when I did that, I learned I never had to pay $206.04. When I went back to the store two days later, Ray denied me a refund claiming that customer service made a mistake. I spoke to 8 different customer service reps who all agreed I am owed the refund. However, because I paid in the store, they required me to go back to the store to get the refund. Having spent hours on the phone with customer service, I am now told the store cannot effectuate the refund because it's past 14 days since the charge was made, and I have to resort to T-Mobile's customer service. This run around is unacceptable, as was the manager's mistake which he refused to rectify. If you're with T-Mobile, go to the Flatiron store - the sales representatives there are more friendly, helpful and know what...

I cannot say enough great things about my experience at this T-Mobile store, thanks to Eli. He went above and beyond to help me navigate a complicated transition from a business account to a personal account while also assisting my dad and brother in the process. Eli was the epitome of patience and kindness, tackling every challenge with a smile and a genuine desire to make things right. Fo real. His professionalism, expertise, and willingness to go the extra mile turned what I totally thought would be a stressful experience into an absolute pleasure. I felt grateful and so relieved leaving the store having this issue completely handled, and with care. This kind of outstanding customer service is rare, and I am so grateful for Eli’s dedication and support. Thank you, Eli, for being such...

This place is the worst, New employees and very impatient and rude to my concerns. I don’t know much about phones so I need a little help. The assistant manager shows that she doesn’t want to help and looks unapproachable and she was being rude to me and a customer before me so I thought she was having a bad day. The new manager for the store is super young and also has an attitude and unpleasant. I use to come here all the time and now I rather go somewhere else. The energy in the store feels negative and feels like no one wants to work. I also told all my friends and family to go somewhere else. It’s so alarming that this company has employees that kicked a customer Out and yelled at him. I’m sorry but I think everyone she be...