Technogym New York — Local services in New York

I'm extremely disappointing by Technogym's products and customer service. When my Run Personal treadmill arrived, after one month of delays caused by the manufacturer, it had a 20a-125v socket, which is non-compliant with Canadian electrical standards. When I informed them about this, they suggested I buy an adapter. After purchasing the adapter, I connected the treadmill and it was deficient. A few days later, they sent a technician, and he found that its circuit board had burnt. It took over a month to replace the main circuit board in the machine. After using it twice, the screen showed an error message that said “DC MOTOR FAULT”, and the machine stopped working. The technician had to come back to replace the circuit board a second time. Since then, the machine turns on at random times, sometimes in the middle of the night. Since the product is defective, I asked for a replacement. I still haven’t received a reply from the manufacturer. I also purchased a Recline Personal stationary bike, which is already showing signs of wear and tear after using it 10 times at regular speeds. The seat makes an annoying screechy noise. They sent a technician to fix the bolts, but this hasn’t changed anything. The products aren't worth a fraction of their price, and the service is just as bad. I deeply regret my decision of purchasing Technogym equipment. If I wanted a cheap product, I wouldn't have spent thousands of dollars on a...

Buyer beware. Customer service is very poor, slow to respond and unconcerned with customer safety. The treadmill I purchased has not worked properly since about a month after purchase. It stops suddenly in the middle of a run, with no warning. This is a clear safety issue and the company is giving me the runaround and refusing to replace the machine after THREE unsuccessful...

Terrible customer service. It has taken weeks to schedule bike delivery - we’ve gotten all of the excuses. We ordered an in-stock bike later to be told that the delivery person was out sick (they only have 1 in all of New York City?!), then the rep was out, then scheduled a time that didn’t work to then be told ‘global supply chain issues’ were affecting...