The George Units LLC — Local services in New York

While the renovation of my apartment was beautiful and modern, that’s really all that was decent about living here.

I had issues with hot water almost weekly, calling the maintenance office is always a hassle and if you call at night, they ask you to wait until the office is reopened. The laundry room (which has about 14 washers and 12 dryers) mysteriously just closed and was “out of service” for almost a week. Not quite sure how all 26 machines decided to quit at once, but they offered no alternative.

The management office is disorganized. It took me almost two months to get my rent sorted out when I renewed my lease, and they claimed they “never received my preferential rent rider”, even though I dropped it off in person and asked the girls behind the partition if I needed to do anything further.

The neighbors are loud and disruptive. They hang out in the hallways in the middle of the night, and the walls are paper thin so you can hear everything going on. My neighbors also continuously stole my packages. Security does absolutely nothing unless you threaten to call the police.

There is a lot of gang and drug activity in the neighborhood, and zero police presence. The same graffitied van was parked in the same exact spot on 179th street for the entirety of my two years there, and witnessed multiple times people shooting...

Only 1 star because I can't give 0, and the apartment itself was beautiful. Everything else is terrible.

Management is impossible to get in touch with. If you work a 9-5, prepare to never be able to get anything fixed in your apartment, since the engineering staff only works until 4 PM on weekdays. There was a fire in our building's electrical room in MAY, and gas wasn't turned back on until NOVEMBER, a full 6 months later. Our stove wasn't reconnected until JANUARY, about a week before we finally moved out and escaped. We only got credited for $200 off rent, $100 off for 2 months, despite not having an apartment like the one detailed in our lease agreement for SIX MONTHS.

The only time I ever managed to get something fixed without having to take off work was when I threatened to try and fix faulty plumbing myself.

You're not allowed to MOVE IN on a weekend unless you get special permission, which wasn't told to us before we signed the lease. The management office appears to only work about 2 hours a day, as they NEVER answer the phone and take about 5-7 days to return any type of message or email. If you even CAN get a hold of anyone's email.

LIVE ANYWHERE ELSE. A CARDBOARD BOX ON THE ROAD IS BETTER THAN DEALING WITH THIS...

The building smelled like pee when we moved in last summer. When we moved out this year it smelled like mold. Buildings are right above George Washington Bridge/Tunnel; so even in NYC standards it is extremely noisy 24/7. Instead of helping the tenants, the doormen help management to watch over the tenants; so that you can't even move a piece of furniture out without approval notice from management. Management made subletting impossible. I tried to sublet the apartment because of a job offer from another state, but the management office used all kinds of excuses to delay giving me a sublease approval for almost a month. In the end they never gave it; but instead offered to get me out of the lease if I gave up almost 8000 dollars of deposit. I was never even able to talk to the managers; the best I could do is speak through window microphones with receptionists at the management office. Receptionists always told me that the manager is on vacation, and they often went to consult their onsite lawyers. They would not give out phone numbers or e-mail address of managers....The only reason I gave them one star is that their maintenance guys are actually pretty...