The UPS Store — Local services in New York

bad customer service , incorrect shipping info, overcharging for shipping they cannot fulfill, and lying to their customers.

this is not a UPS store it a franchised Store that ships for UPS and playing games with your delivery pkgs.

i went in to the store back in December and asked for a guaranteed 2 day delivery, i was told that if i pay for a 2 day delivery it will be delivered by 2 days. when i got home to track the pkg they didn't update the tracking and i got worried and called to see whats going on they told me to wait. until 2 days later when it finally updated the tracking it said that it will be delayed to a unknown delivery date. when i called to ask for a refund due to the fact that i paid extra for 2 day guarantee delivery and it shows it will not get delivered till 10 days later they told me that a check will be mailed to me direct.

i have been calling the local store to check on the status of the refund since i never received anything in the mail they kept telling me they are looking into it and will get back to me which they never did. finally after 2 months which i had enough of waiting i pressed them to answer whats thew story they are telling me oh sorry we cannot issue a refund due to the weather and if there is an issue u may call ups direct, when i called ups they told me sorry that we cannot issue u a refund since a request was never made with us and after 15 days later we cannot put in a request for u. and also u need to ask for a refund direct from the store since its a franchised store and they are fully responsible.

they put me on hold for over 30 minutes on the phone and they simply Hong up after 30 min since they are too embarrassed to take responsibility for their mistake and handle it professionally by providing the customer something for their mistake of making me pay for 2 day shipping when they couldn't fulfill it.

By Fedex its being...

If I could give 0 stars I would. I went today with something I needed to return and the prepaid label but I needed to purchase a box. The person that help me was a male guy and he told me where to print label and processed my payment for the box. After that he said "you are all set". I told him thank you! If you don't mind I'll stay to see the item packaged in to the box because I had a bad experience in the past with an item that was never packaged and never got to the destination. While I'm standing there a women (Nataly) on a different cashier says, "next time bring everything packaged by yourself because you make us feel like we are going to steal it" (she said this with an attitude) and says I'm the manager here. To what I replied, if you want I can packaged myself plus it is my right to see my item packaged that is the service you provide and I paid for the box. The gut who helped me from the start while packing it asks her "do I packaged it or not? And she says refund there the money of the box and give the item back. So at this point I'm frustrated and I told her "well I came all the way here and already paid so I'm not taking it back". She answers, YOU ARE ACCUSING US OF STEALING!. I started recording her because she was aggressive and I told her you have cameras here and I never accused any of you. And I walked away. She ran behind me and started calling me and when I turned she put the item (a new dress for return) on the street of NYC (I have the video) and left. TERRIBLE SERVICE AND I DON'T KNOW HIW THIS WOMEN IS A MANAGER as she clearly HAS 0 EXPERIENCE IN CUSTOMER EXPERIENCE. Plus, put my new dress on the street how rude and unprofessional! I already put the complaint with UPS and they will...

This UPS Store location and its dedicated staff have provided (and continue to provide) my household with phenomenal service for over a year. Their front staff in particular are courteous and professional in ways I would ascribe to excellent management and a genuine understanding in the importance of their role as client facing personnel. I have received hundreds of deliveries to this location and the team here have never lost, damaged, or misplaced a single package. And if there was ever a schedule change for this location (for maintenance or an upcoming holiday, for example) their staff would kindly remind me during routine delivery pickups. Just from what I've observed in the store, I imagine it takes a tremendous amount of patience for this store's staff to deal with the handful of confused and frustrated customers who fail to read the terms of 3rd party order returns (for example, these days a lot more Amazon Prime orders returns require the customer repackage and print out their own return label – and Amazon communicates that pretty clearly). More curiously I've seen some customers who simply disagree with the shipping costs or policies of UPS and then inexplicably choose to take out their anger on the store's front staff (shooting the messenger), who still manage to keep a level head and maintain a professional composure, despite having little power to do anything apart from kindly enforce their company's policy. Also, everybody knows you've got to bring your own packaging tape; businesses have their idiosyncratic policies, and this has been UPS's policy in NYC for years. Keep up...