UA Kaufman Astoria Stadium 14 — Local services in New York

Picture/Audio was out of sync for The Mario Movie. I told the staff and they radioed to fix it, but it was never fixed. I was there with a group of kids so wasn't able to up and leave, so I was advised after following up that by staying I forfeited any remittance. tldr: if you don't leave after 20 min, they don't have to refund you for technical issues.

FROM REGAL:

In the event that you are ever unhappy with your performance, the cinema staff is more than happy to attempt to offer a solution where possible, providing that they have been informed of this during the performance. For this reason, we do ask customers who are unhappy with any aspect of their visit to leave the auditorium within 20 minutes of the start of the film and a full refund will be processed by the theatre staff.

Please be aware that if you stay for the entire performance, we will have to take the view that you were happy with the screening, and will not be able to offer a gesture of goodwill...

This is a large, busy theater. Most of the employees are very helpful, but...the ticket windows are closed. This creates a huge bottleneck trying to get in. If you have certain e-tickets, you are forced to wait through the concessions line for a different type of ticket. After receiving a new type of ticket, you are forced to wait AGAIN through another line to have it scanned for entry. This often results in being late to the movie. Apparently, they also have a huge problem with guests as my tiny phone case/wallet was checked for drugs, alcohol, and weapons by an employee.

These problems could easily be resolved by management. Unfortunately they don't appear interested...

This theatre is a perfect time capsule of 2005 movie theatres. There is stadium seating, but no recliners. But the older seats still have armrests that go up if you’re on a date. The digital projection is up to date and the auditoriums are big. The popcorn is good and they have pretzel bites. Literally nothing here has changed but it’s all well maintained. It’s not super crowded. The unlimited plan is a good deal even with the $0.50 booking fee to book online. It’s a good time and it’s certainly good enough to skip the trip into the city...