US ONE Driving School — Local services in New York

I would give zero stars if I could. I had an awful experience with them, so my advice, avoid this school! Once you pay they don't care about you anymore. Bad management and lack of communication.

I found this school online and even though all the reviews were not good I have decided to go with them anyway. Biggest mistake ever!

The manager of this school, Edvard doesn't care about us students/clients. Once you pay, his job is done and he becomes sloppy and unprofessional.

So: My road test was scheduled at 3pm with a pick up at 1pm in Manhattan/12th street.

Then that same day, they called me at noon, just one hour prior saying that my pick up time is going to be postponed for 1.30pm.

Ok. Here I am on the 12th street at 1.30pm just waiting and waiting ... while my watch was showing 2.15pm already! Still, no calls, no texts from the school. So I have decided to call them. After several tries, Edward finally decided to pick up the phone and replied: "Just stay there and wait and we'll pick you up soon". On the other hand, at the same time I received a phone call from the instructor who was supposed to take me to my road test saying he's on the other side of the city with another student and that there's no chance for him to pick me up.

I called Edvard again. He continued lying and giving me wrong information. So, at this point, and almost 3pm, I was still (!) patiently waiting to finally be picked up.

I'm not saying that unpredictable situations cannot happen. I am talking about bad management and miscommunication that Edvard as a director or manager (whatever he wants to call himself) should be able to handle differently. Meaning, being professional! And should have a back up plan.

This school knew since that morning that there is a lack of instructors or what-so-ever and no one called me to communicate this with me? Why made me lose all day, continuously giving me wrong information and saying "Ok, you'll still be able to take your road test and practise" (yes, I was also supposed to have 1 hour lesson before my road test!). Edvard kept lying to me saying to stay there and wait and on the other hand, the instructor saying he's not going to make it to pick me up for my road test.

They left me wait in the street, on a cold, rainy day without any clear notice for over 2 hours while it was obvious that they completely forgot about me. They forgot that they have a student waiting!

I had to get my driver's license asap because of my job but because of this school I didn't get my driver's licence when I needed it, I lost a day at work, I rescheduled other personal plans for that day and I even lost a road test appointment and had to wait for another 5 weeks to schedule another test.

And what for? Because once you pay, they don't care about you, or your driving or anything.

Only after I complained that I will post negative reviews about the school, only then Edvard offered to reimburse me some money. Not everything and not enough for me to schedule a new road test, rent a car for the test and have other lessons .. that I did with another school. And I also realized how bad driving methods US One Driving School actually has and that other schools use better techniques.

Don't make the same mistake I did. Avoid this school.

This school obviously has a communication problems and no back up plans and no respect for us, students. And will make your road test experience such a nightmare.

That day I was given 5 different information. One from Lena, then Edvard, then from the instructor .. and not them calling me to explain what was going on, but me calling them.

If you still have doubts about schools, avoid the US One Driving School!

Wish I have spent more time reading all those reviews. If I did make a mistake, I hope you guys won't.

Good luck!

Ps. My advice, go with Revolution driving school. They are professional and most of all they helped me get my driver's license with no drama. They made me become a better and safer driver as they have such an amazing driving techniques & tips. I'll post a...

Too long, didn't read: Bought 10 classes, had Brandon as my instructor. Passed road test by the skin of my teeth. Got my license.

Full review: I had never driven before, found US One through Google/yelp like I'm sure most of you are doing/will do... Saw the package for 10 classes + road test + 5 hour instructional video and bought it.

First I did the instructional video, which at the school actually took a lot less than 5 hours because we didn't take any breaks. The videos were actually decently interesting to me... A couple of the videos were real tear-jerkers, haha. The instructor for the class tried to keep it interesting, but that's pretty hard considering the material outside of the videos. I commend him for his effort at least.

After finishing the instructional video, I got to hit the road. The car provided was a Toyota Corolla, which seemed relatively easy to drive, but then again I didn't have any driving experience so I'm not really sure why I used the term "relatively" (relative to what?)... Anyway...

I had Brandon as my instructor, who was amazing. He was a bit of a driving-technique-Nazi, but that's a good thing because it's better for him to be real strict about your driving than the examiner on test day. As I had never driven before, he really eased me into it by just having me drive around with some turns to practice basic speed control and turning to begin with, then we practiced the 3-point turn. When that all got good (or decent enough to pass) we tackled the nightmare of all driving students... The dreaded Parallel Park. He realized very quickly that this was going to be my biggest problem, so we spent a lot of time focusing on that in the later lessons until I had it down pat (or again, at least decent enough to pass).

Brandon actually had a very unique/superior way of explaining the driving concepts to me, so it was really easy for me to understand and pick up quickly what was required. For example, for the parallel park he taught me several methods and let me choose the one I believed would be most effective for me. We also had a lot of fun, and like I told him on the way back from the road test, I was kind of sad that we wouldn't be working together anymore. He responded that he's glad he's never going to have to see me again (because I passed, not because he hates me... At least I hope)!

I recommend the US One Driving School (and Brandon) if you are looking for some quick, good instruction into the big wide world of...

Read this review before you consider trying this place! Wish I could rate 0 stars!

I paid for 5 lessons, one of which included my road test. I had Ryon as my instructor, he was late every lesson (30 minutes late or more) and never made up for it. Ryon calls me 15 minutes before my final lesson before my road test, and tells me he can't make it; this was the 4th time he blamed traffic that week. When I called the school to reschedule the lesson, the school wasn't apologetic. The two horribly rude receptionists told me they would call me back and never did I had to call them 3-4 times a day just to get a final answer on rescheduling- after not being able to reschedule because they had no availability. I asked for the refund on that one lesson they agreed.

On the day of my road test, Ryon let me know he was going to be 45 minutes late. He picked me up, didn't apologize and drove 80-90 mph on the highway to make up for his mistake. Which was terrifying. I called the driving school to inquire about my missed lesson that they promised a refund for.

Once I finished the road test, they told me I would be refunded $40-60 dollars- this was great news! Two days later - the rude receptionist calls me back and tells me that they cannot refund me and that I basically owe them money... I couldn't believe what I was hearing. I asked to speak to their manager- she tells me to call back on a Monday. I call Monday they tell me he's not in. I tell them to have him call me on Thursday, after they said that's when he's in. And I never received a call. When I did call Thursday she scoffed and told me he's actually on vacation. The least this company could have done is apologize for the incident. I've given up on expecting any type of refund from this joke of a business. The receptionists were so unhelpful and nasty- it wasn't even about the money it was...