Crossroads Trading — Local services in New York

Please be very cautious when buying, selling or returning items here. Their entire payment/store credit process is a total scam. They “claim” they apply surcharges on tagged items to better compensate their employees. This is a sack of bullcrap and it’s just a way to illegally tax shoppers at a 3% rate on specifically categorized items that are not to be taxed under $110 USD per New York state law. I wonder if these employees really do get compensated. Besides, all that so called “transparency” pertaining to how your employees are paid is highly unnecessary. The buyer doesn’t need to know all of that. You are selling an item for a set price - end of story. If the sale turn-around time is too long for a tagged item and you decide to slash the price to boost your sales, the same aforementioned stance should apply.

I recently purchased a couple of items from this location. All were in good condition but i decided to return 2 specific items because they didn’t fit as expected. With their 7-Day return policy for store credit provided the items met their refund policy, i didn’t think there would be an issue. I was actually making an exchange and spending more.

At the register i was told by the associate, that “half-off” items were final sale. Meaning one of my items would not qualify for a return. Well i didn’t know that? There are no signs in store, at the register or on any of my receipts that supported that claim. The associate “made an exception”, but i sensed something fishy as it took them a while to fully process the transaction.

I paid 48.93 (3% surcharge included) for one item and 8.37 (3% surcharge included) for the half-off item. If my math is correct the total amount to have been credited was $57.30, however i was credited $50.70 and they clearly took the remainder as the associate blacked out the “account balance” portion. So if i’m understanding my receipts correctly, you sold me an item and when i decided to return it, you guys decided to accept the item but then credit yourselves for the intake or so called trade? Totally unbelievable, unacceptable and definitely violates the business code of ethics.

My recommendation to this company is this; if you are going to claim transparency, be fully transparent across the board and not...

Genuinely consistently one of the worst crossroads selling experiences in NYC. The store itself is organized, but the quality of goods are low and their pricing is not consistent or logical. Customer service is poor (polite yes, but completely disrespectful of customer time).

To preface, I worked in retail many years including as a store keyholder managing several employees, and then graduated from fashion school and now work in apparel production. I have a sufficient background in both trend, quality, and retail service to know that this store is severely lacking. I used to live right next door, and the service and quality has been consistently decreasing year over year for the past four to five years.

The employees spent so much time discussing amongst themselves and moving at a slow motion pace in inspecting the clothes. Efficiency is Sub-Zero and there is no standard of performance for the employees. To do this and have an immaculate selection is one thing, but they absolutely do not. Quality pieces are consistently turned away and the floor is full of fast fashion pieces. Even with the utmost nuance applied and understanding that the market may respond better to on-trend pieces of lower price points, often times the employees don't even have a basic understanding of material or brand and apply illogical pricing.

I have sold here many times, often because of the proximity. I held off on leaving a review for over a year because as someone who used to be in that same role, I can understand the challenges to an extent. However, in watching them operate today and waiting over thirty minutes while I barely moved up by one person in the line, the utter disregard for their customers' time was shown once again.

I recommend selling to buffalo exchange down the street or another chain or location - you can move through a line three times as long in the same time compared to this store and despite perhaps a similar clothing selection for buyers, the seller's experience will be...

Definitely racist buying practices happening here like other clothing exchange/buying stores. If I could give less than 1 star I would.

More than once I’ve brought in high end designer items and either get low balled or have them given back while they accept the lowest prices and sometimes most worn out items. Today I decided to do a test and see what would happen. I brought in a 7 times worn and multiple washed to the point of distressed look Ovadia and Sons polo shirt (with one button hole worn out) Marc Jacobs runway blazer (S/S, worn once, currently on EBay for $350), Helmut Lang shorts, Rta pants, 2 Express polos (NWT), Super Dry tshirt and shorts (the shorts brand new) coach wallet (which was bought at a sample sale for a gift, with sample tags on). The only items they accepted were the coach wallet, super dry shorts and Ovadia & Sons polo in exchange for $54 in store credit or $39 in cash.

As a personal shopper and online seller I was surprised and appalled that they would pass up multiple items in much better condition than the Ovadia and Sons polo shirt (which was technically damaged). Last time this happened, they turned down a $350 Derek Lam shirt dress (I purchased for a client) but accepted a Phillip Lim button up shirt from the Target collection.

Thank you Crossroads Trading for letting me know that I should only...