Jared Jewelers — Local services in Newnan

Long time customer here and I have had many issues with this location, especially when I have to return a piece of jewelry for repair or to have it cleaned. It’s relatively easy for them to sell you pieces but if something goes awry with that piece then they don’t know what to do in my experience. Many of the employees don’t listen and try to overtalk you if you point out their mistakes. This last visit the employee started rambling about my email. It was completely out of the blue and didn’t fit the situation. I assume her trying to deflect? I was there to pick up 2 pieces I left for repair. One employee started helping us then the other asserted herself in and took over without fully understanding what was happening. We were supposed to look at the jewelry under the microscope to make sure it was up to par. Instead she just checked us out. When I pointed this out she started rambling trying to sound intelligent in front of the other customers. Then she started talking about email, as if that was the problem... our email. 😒 Wait times are long as they try to figure out their policies or look up information if you have an issue with your product. Then they try to rush through your visit (thus making multiple errors) even though you may have been waiting a while. It’s a shame because there may be one employee there who is knowledgeable and kind but it’s overshadowed by the incompetence of the rest of the employees. I asked for her when I dropped off the jewelry for repair the last time and the employees trying to help didn’t know what to do. Sadly she was off that day. The one star is for that ONE competent employee, unfortunately she did not assist me on my last visits and I do...

I have been taking my ring here to be cleaned for the past 3 years with no issue. When I originally went in I asked if I was able to have my ring cleaned there because my jeweler is in Chicago and I live here. I was told it wasn’t a problem and they throughly cleaned and inspected it each time. Earlier this year I was at a Texas location and during a cleaning they noticed loose gemstones so they tightened those and soldered my engagement and wedding band. I was out running errands with a friend in Newnan earlier this week and we were passing Jared so I decided to stop for a cleaning. I have a newborn so she offered to run it inside for me. I told her she should have hers cleaned while she’s in there because they always do a great job. She walked in and texted me soon after saying the man helping her needed a number for an account. I told her it would be my number but they’ve never asked for one before so I want sure why he’d need it. He told her he couldn’t find an account but hesitantly took our rings back to be cleaned anyways. He came back decently fast and handed the rings back. She was in and out within 2 minutes and I told her that’s odd because anytime they’ve cleaned mine it’s taken at least 5 minutes for one ring. We looked at our rings and they were visibly dirty still so I don’t believe they were cleaned. I’m not sure if policy has changed regarding cleaning a ring not purchased there but it was disappointing to run into an issue and I expected better. If policy has changed that’s completely understandable but I would’ve appreciated him being up front rather than seeming put off that we were wanting to have...

I am not a customer of Jared’s, I was a customer of Kay’s until they broke my jewelry and treated me terrible. During my whole awful experience with Kay’s I found out that my broken jewelry was being sent to Jared’s and so I called and asked for a manager I was transferred to Gabriela and from the moment I started speaking on the phone and explaining what happened Gabriela was so so AMAZING and UNDERSTANDING, Gabriela went ABOVE and BEYOND to help me get my jewelry back quickly. My issues and problems had absolutely NOTHING to do with Jared’s and for that reason Gabriela has ever right to say sorry ma’am I am not able to assist you but she didn’t do that. I have NEVER encountered a more caring and respectful and genuinely nice manager Because of how kind and respectful and understanding and sweet Gabriela was I have every intention of now being a Jared’s customer. Because I will NEVER step foot inside of a Kay’s location again

Gabriela is a wonderful manager and I could definitely tell she has a passion for helping people and cares about her customers! Thank you again for everything you did to help me Gabriela, I will NEVER forget all the...