LOFT — Local services in Niles Township

return woes

Unfortunately ran into uncaring associate and the co-manager Jessica. I returned a top purchased during the holiday period which required return by 31 Jan. I was unable to do so, as my husband had a fall and required surgery. I requested some leniency with that return policy given the situation. Sadly, both employees were unwilling to help. Gave me a gift card with 50% of the value of the item I had purchased, while reciting the 'by the book' line of the return policy. I thought better of Ann Taylor and Loft companies. No need to...

This is my favorite of all the Loft stores. It is always very clean, organized and stocked….but the absolute best part is Yolanda! She is so helpful and knowledgeable in all things Loft! You can’t miss her! She is always running around the store helping everyone she can with the most friendly personality! Best location and best staff...

Not good. Placed my first order. When I called to inquire where the order was, I was on hold for an hour. Finally I opted for the text communication. The text came saying they had no record of me anywhere, not my email not my phone number. I followed up with the confirmation email from them. Then received email saying my items...