PEPPA PIG Theme Park Dallas-Fort Worth — Local services in North Richland Hills

Update: I'm very disappointed that I've left this review, and I see that the owner answers some reviews but not mine. I also emailed the owner 3 months ago with no answer. What happened during our visit was very serious and now I see that the owner really isn't in this for the kids at all. Good to know. I took my 5-year-old little boy to the peppa pig theme park with high hopes. He is a peppa pig super fan. First, let me start off by saying that I really love the way the park is laid out. It's very cute. It's geared towards children, I would say up to 5 years old. I have an older child with autism, and I love the theater. It's dark and has Peppa Pig playing, and it's quiet and it has crash pads and I love that the rest of the park is really not very overstimulating. I love that the park is not so big and overwhelming, because it's geared towards smaller children. Having said that, the food is a bit expensive, which you would expect at a theme park. Now let's get to the reason for 2 stars, my nightmare. My little boy has a rare neuromuscular disease called Arthrogryposis. He has limited use of his arms and legs and his bones can break very easily. He's a wheelchair user. I wheeled him to the boat ride. The ride operator saw us. I got him out of his chair. I walked him to the boat that he wanted. I sat him on the edge of the boat. Because there's a gap between the ledge and the boat I stabilized him so that I could get in too. And then the boat ride started moving. The movement of the boat knocked my child on his back. So my child, that cannot move his arms or legs, is laying on his back on the edge of a boat while I'm running alongside of him. Hanging on to his sweater so that he does not fall into the boat or into the water. I and the rest of the people on the ride are screaming Stop. The ride made a 1/2 circle before the ride operator stops the ride. At this point I was standing in front of the ride operator I grabbed my child and sat in the boat and collected myself. After a while she came to me and asked me if I was okay, what had happened?And I told her that she had started the ride, and we were not all the way in the boat to which she had answered, she didn't see us. She never came around and checked. I asked to speak to a manager. She said I would need to go and speak to the guest relations office. On my way to the guest relations office, the general manager came up behind me from the ride that I just left and he said that he heard that I was upset that they shut down the ride and I told him no and I told him what had happened and he said that he didn't know any of that. And he spoke directly to my child and apologized and bought lunch and checked in on us throughout the day and told me to contact him if we ever wanted to visit again. He really seemed genuinely apologetic. It occurred to me later that the ride operator had lied to him and told him that the ride had just shut down. She didn't tell him why she had shut down the ride. Which really pissed me off. I stayed because my son wanted to (and we paided so much to get in)and he rode all of the rides several times (except for the boat ride) I was having mini panic attacks getting him on and off of all the rides and on the way home, he fell asleep and I ugly cried all the way home. He seems fine, but I'm pretty traumatized byvthe whole thing. He did mention to his friend the other day that the boat ride tried to kill him, so there's that. I wrote the owner an email almost two weeks ago now and I guess he cannot be bothered to write me back. It's not important enough. I feel like this is important enough to be shared. I think the general manager handled it well, making us feel like we were seen and it was a big deal and making my son feel like he was important, but shame on the owner or not taking the time. Shame on the ride operator for lying and not doing her job. This could have ended so much worse, and I literally have...

You can easily spend the whole full day here. Everything is very clean and new still and I hope it stays that way for a while! The paint is already starting to peel off on the boat ride which is sad. I hope they keep good maintenance of everything.

TIPS bring your own food. You’re allowed to so why not. The food in the diner is pretty bad and everything is overpriced. I’m not mad at it though bc if I have to eat there it’s bc I forgot to bring food, that’s on me. I bring a rain jacket to wear in the splash pad area. That way I’m only ever changing my toddler and I stay dry. Of course bring extra clothes and sunscreen etc. the park is a big open area, lots of places are shaded but as you’re walking it’s not. Sunglasses, hat and an umbrella are a must!! I burned my shoulders recently there and it was overcast! Next day I bought a UPF 50+ jacket for me and my toddler so that way we only have to apply sunscreen on our face, hands, and legs. I would do sand area and then splash pad and not the other way around. The splash pad really does help you cool off for the rest of the visit. The sand stains your clothes btw, be careful. I haven’t yet but I’m gonna start bringing baby powder and a brush to help remove the sand off the stroller and my toddler.

SUGGESTIONS FOR MANAGEMENT

STAGE I REALLY wish there was a whole park announcement for meet and greets and performances. Or when you’re entering the gate there should be a sign for showtimes that day. Sometimes you’re out and about and distracted by your toddler but you’re wanting to catch the show or meet and greet and you end up missing it and then they’re pissed they didn’t say hi to Peppa.

DINER the tv menus are really useless esp bc it flashes back and forth. It takes people longer to order bc everyone has short term memory and have to often refer to the screen but have to wait for the screen to go back to what they were looking at. I would have a physical menu posted very large on the right wall and on the counter. The Florida location has displays of the food as well, I think pictures or something would help. sometimes I get a beeper sometimes I don’t. And no one instructs me “we’ll call out your number” or even a wait time like “it’ll be a min” or “it’ll be about 5 min” if there’s a line. So I just stand to wait for my order usually. Honestly everyone who works in the diner looks miserable, and they move VERY slowly. Somehow the muddy puddles should be more streamlined as that is def the most ordered thing. The sprinkles on the cups can be prepared in advance in my opinion on busy days. It’s also very messy, I think a tray or something should be on the pickup counter to help the workers. Or the cups should be wrapped with a napkin when handing it off. there are no prices listed at the fridge section where you can grab juices and wraps or for the smuckers. I would be more inclined to purchase them knowing the price.

RIDES No advice for the rides, I’ve only ever had good experiences with the attendants, they’re all very nice and accommodating. I will say at the Dino area if the attendant tells everyone to look for the cameras you’d prob have better pictures come out and ppl would maybe buy it more. Another thing one time the balloon ride wasn’t working (it only took like 10 min) but having a posted sign at the entrance for the ride would help out a ton. I walked the whole line just to have the guy come out and tell me it wasn’t working.

Entry there was one time there was literally no one at bag check or entrance for that matter and a guy made me and another family after me walk the entire walkway for exercise I guess because it was pointless. I have literally never had to go through the walkway area because I always try to go on slow days and there’s never a line for bag check. Of course if there is a line then it makes sense to go through...

This place touts its status as an autism certified center but this weekend left me disgusted by the actions of one of their employees. We went Sunday 3/16 and the worker there was borderline harassing parents as if we didn’t all pay their full adult price to get in. We were in the tricycle area and while most kids and parents understood thr first come first serve rule she was definitely giving preferential treatment and harassing people that didn’t look like her (white American) there was a south Asian couple with their daughter and I’m not their doctor but the girl was maybe 8/9 and clinging to her mom in this loud crowded overstimulating area. A blonde girl 6/7 came up and ran into my daughter 5yo from behind while she was in the camper van. She got off the tricycle and behind the wheel of the camper while I was consoling my daughter the south Asian mom went to pick up the tricycle for her daughter and they were walking out towards the tricycle path with them. The employee then went up to her and rudely told her she couldn’t hold on to the tricycle she had to put it down. That upset me because she had just picked it up meanwhile there was a blond mom holding on to a tricycle with no kid around her but no one said anything to her. The south Asian mom then tries to explain she’s taking it to the path for her daughter and the employee rudely interrupts and says “if she’s not riding it you can’t pick it up. The kids have to come up to the tric. My mom senses went off realizing maybe her daughter has some form of social anxiety and told the employee “she just picked it up it’s fine no one else was on it” she then tells me that she’s just telling that to all parents because it’s been a problem. I said “ok fine then but she just grabbed it she’s not holding on to it” and she explained that the kids have to want to be on and riding the tric. Not very autistic friendly when you have kids who may be more socially reserved and aren’t willing to approach other children on trics. By that point the mom was assisting her daughter onto the tric clearly trying to give her daughter a fun experience just like the rest of us full price paying parents. The same employee also came up to me and my two daughters to tell me my 5th couldn’t get into the tiny pushcart that my undersized almost 2 year old barely fit in? My daughter was pushing her little sister in thr tiny wagon so why she felt the need to tell me that idk. I was confused. Multiple times she was also picking up the tricycles to walk them over or offer them to a white American couple sitting on the benches against three wall with no kids in sight. There would be kids going for an empty tric and she would swipe it and take it off. At one point the couple even pointed it out to her that a kid was trying to get it. Looking back I’m assuming she was related to the blonde couple and the blonde girl. When the girl hit my daughter I looked around for her parents but couldn’t spot them and that white American blonde couple had no kid in sight. At least I’m gonna give her the benefit of the doubt in mentioning that they might be related because otherwise you can categorize it as racist actions. My kids had fun. The cafe was hot. We drove 5 hours to visit and would be interested in going back if they didn’t make parents who aren’t even there to enjoy themselves pay full price. On top of that to be certified autism center but have employees who can’t recognize an instant where empathy and courtesy is required. It just feels like a money grab that I don’t...