Best Buy — Local services in Norton Shores

With regards to the Nvidia 50 series launch. A week prior to the release of the newest video card I called the Sternberg location and asked if they would be in stock and if I could preorder or reserve a card. The employee told me that while they would not be doing reservations, they will definitely be stocking this card, and I was advised that due to limited inventory I would want to arrive early as they anticipated a line. I was also told I could download the best buy app and save the product for any updates, inncluding notifications on release with the ability to order through the app. Come opening day I arrive 2 hours early and I wasn't the first person willing to wait in line to spend over $1000 on these new cards. When the store opens at 10 me and the folks who were waiting, one of whom had been there since 5 AM, were told that the best buy servers were down due to increased traffic, and that they could not even sell me a Coke through their POS. I was patient enough to wait here, I can wait another 15 minutes for the internet to sort itself out, and the employees asked this of all of us. The issue I have arose when the POS became functional. The best buy employee's had to manually enter the skiew and had me at checkout, card in hand, rang up for over $1000 dollars, moments away from spending my money, when they then inform me the card had been sold out. I was confused, "I thought you said no reservations? I thought you said you would have them? I waited in line, we waited in line, and not even the man who had stood there for 5 hours even saw a card!" The employee then informed me that the cards were actually processed via order from their distribution center. Not a single card had ever actually been at this store. My app never even notified me despite saving the item. Worse yet, the week had passed, the day had passed, and there was now no other opportunity to consider purchasing one of these cards. I understood that supply was limited. I was even prepared to go home without the product. Still, I'm infuriated by the outright dishonesty of this store. I and countless others waited hours for something that was never even there, with Best Buy employees having every opportunity to explain the situation, only to lead us on for purchases this store was totally incapable of making. This practice is preposterous, I rarely visit Best buy, only for new phones or computer parts, but I will never be returning to this location. Not simply because supplies were limited, but because the representatives would misinform all of Muskegon as to their practices, in what felt like an effort to simply get us...

My husband bought a 65" Samsung TV. It was a little over $1000.00 dollars. My husband bought the warranty for this TV and was told the warranty covered everything. He had only owned it for 3 months AND IT ALSO HAD A MANUFACTURING WARRANTY. (NOT LIKE THAT DOES ANY GOOD EITHER)

The TV ended up with BLACK LINES going left to right. This IS a manufacturer defect. Then we seen a wide Black lines with color mixed in it. This was all brand new just coming out of the box. I called BEST BUY, GEEK SQUAD AND SAMSUNG. I explained what we seen when we turned it in for the first time. Best Buy sent out a couple guy's from the GEEK SQUAD to investigate. The one guy said call BEST BUY, GEEK SQUAD AND SAMSUNG to see if they would do anything, they told us that the guy's that inspected it said it was my husbands fault. It was not because it just came out of the box that way. We talked to everyone from BEST BUY, GEEK SQUAD AND SAMSUNG. Not one person or place would help us at all. They all just kept saying that my husband now owns a 65", $100.00 BROKEN TV. If we wanted to fix it, it would cost more than he paid for it. WE decided that we no longer will buy from them again due to the fact that the TV came that way out of the box. We even noticed a small little nick in the frame. They said my Husband did that. There is no way he did that. These 3 places...BEST BUY, GEEK SQUAD and SAMSUNG DO NOT UP HOLD TOO THEIR WARRANTY'S. THE PEOPLE AT BEST BUY THAT SOLD HIM THE EXTRA WARRANTY TOLD HIM LIE'S ON WHAT THE EXTRA WARRANTY COVERED..... WHAT A BIG F@#$%&+ LIE. The GEEK SQUAD CUSTOMER SERVICE PERSON TOLD HIM TO BRING IN THE TV TO THE BEST BUY STORE. HE GOT THERE AND THE GUY AT THE DESK SAID TAKE IT HOME AND CALL THIS 1-800 NUMBER TO GET IT INSPECTED. THESE PEOPLE ARE WRONG FOR NOT HOLDING UP TO THEIR WORD. I FEEL THAT EMPLOYEES NEED BETTER KNOWLEDGE ABOUT WARRANTY'S IN STORE AND FACTORY. THE MANAGER AT BEST BUY TOLD ME THAT HIS EMPLOYEE'S ARE VERY WELL TRAINED AND MY HUSBAND MUST HAVE MIS HEARD THE EMPLOYEE. BASICALLY I FELT LIKE HE WAS CALLING ME A LAIR. SIGNED, VERY...

Completely dissatisfied with my entire experience ordering a refrigerator online for delivery. Would have never expected this type of terrible customer service from Best Buy. You have definitely lost a customer after this experience. I ordered a refrigerator online for delivery and installation on 9/4/23 scheduled to be delivered 9/15/23. I took the entire day off work because the window that is given for delivery was 7am to 7pm. At 10:24am on 9/15/23 | receive a text notification that says the installer is on the way and would be to my residence around 10:30am. No one shows up and I receive no further communication. I call customer service after 11:00am and the representative tells me there is a delay and that it will be 2 more weeks before they can deliver my refrigerator. I reschedule my delivery for 9/27/23 and am told they will give me compensation because there was no notification or communication to me about the delivery being delayed beforehand. They told me I would have to wait for this compensation until after the refrigerator is delivered. After my refrigerator is delivered on 9/27|23, I had to call customer service 2 more times because they said the service has to go through in their system before they can process the compensation. So, I call customer service for the 3rd time on 9/29/23 and they offer me $67 as compensation. This is completely disrespectful to treat your customers like that. I had to take 2 full days off work which puts me over $600 in the hole because of the delay without notification. I explained all of this to the customer service representative and he could not do anything else to make this right other than offer me $67 dollars in the form of a BestBuy gift card. I respectfully declined as I will never shop at Best Buy again after...