Buckle — Local services in Norton Shores

ULTIMATE HUMILIATION I went in today for the first time, by recommendation of multiple friends. I have been searching for stylish, good fitting jeans, they all assured me this was the place. I found a couple styles in my size, and regardless of price, was excited! Then, while I was in the changing room, with NO pants on, just my top and thong, the store employee UNLOCKED AND OPENED the door on me!! Never knocked, never asked if it was occupied.. the rooms are in the middle of the store, which was fairly busy. I can't think of any time in my life where I have been SO humiliated. Needless to say, I didn't buy the jeans and never will step foot in...

Arrived at the store to return 2 pairs of pants. I was not greeted in a traditional way but, rather with a "are you trading those for other jeans". No, I responded politely and said I was only looking for a return.

She turned to walk towards the registers, not communicating verbally that she wanted me to follow.

I said I only had my phone number, the card I used to purchase the jean. After giving her my phone number she said there were no purchases made under that number.

I finally found my emailed receipt and showed it to her. She said she couldn't look my order up by email.

Finally, another associate came to assist and my return was...

I had such an amazing experience at Buckle in Muskegon! The store is always clean, well-organized, and stocked with great options, but what truly stood out was the exceptional customer service. The manager was incredibly kind and helpful, going above and beyond to assist me with a return. They made the whole process so smooth and stress-free. It’s clear they genuinely care about their customers and want to ensure everyone leaves happy. I’ll definitely be shopping here again! Highly recommend this location to anyone looking for top-notch service and...