Farr's Jewelry & Cameras — Local services in Ogden

Impressive!!! The experience I had with Steve Shields is far more than a 5 star! I was in a week and half ago, and have to say that from the beginning to end, I felt completely relaxed, confident and reassured in the professionalism that Steve Shields provided to myself and friend in regards to a possible jewelry purchase, and how easy the process was going to be for a "custom make" piece to give to a loved one. Steve's knowledge on cut, clarity, origin, carat, and value astounded me. Steve had exemplary salesmanship, and has become one of the few professionals in this industry that I will have as my "go to" man(and will be referring Steve to all I know who needs the perfect piece of jewelry)!!! As far as the building and location, I personally think that many of the fixtures, paint, carpet, and glass encasement's desperately need a prioritized makeover! IMMEDIATE top priority on this! With all the modern updating of all the locations on and near historic 25th street, I think that the owners of Farr's Jewelry would be a step ahead of all the curves doing a "makeover". The quality of artisan jewelry and selection is impressive, as well as the staff that I directly dealt with (Steve Shields is your go to man for any of your diamond specialties). Not to mention the state of the art knowledge on camera department, I was impressed. Way to go Steve Shields!!!! Because of you, I will be back and refer! But lets hope soon, especially for this upcoming holiday seasons, the inside decor gets a much needed face-lift! - Salesmanship & Experience get a 6+. Selection of product a solid 5. Decor/Interior Design gets a 2.2 star out of 5 possible...

I have a vintage watch that worked great, it just needed the crystal face that was missing. I got it back and the "second" hand is missing and the crystal face they put on did not fit in grooves properly so they welded one to the top. Now the crystal sits at least 1/8" higher than it should. The soddering around the crystal looks terrible also. Not a smooth weld. $300. I wish we wouldn't have left it with them. I would not recommend them.

• 12/30/2022 Reply to your response Please don't call me a liar. My watch was working when my husband brought it in. Don't tell me it wasn't. I know it was. I wish I would have come and picked it up when he told me the price quoted to him. My mistake there. The crystal definitely has been welded on the sides to attach it. I know what a bead from a weld looks like. And because of how high the new crystal sits, it's in the way of winding it with ease. If you didn't have access to a crystal that would fit, we should have been notified before adding one that wasn't made to fit. It looks ridiculous. I would not trust you with this watch again, hence the reason for me not returning your call. Also, while it was being worked on, we kept getting told different things about the watch repair guy in SLC. Mike would tell me it was done and would do on Friday then the next week Mike said, oh, it's not done, the repair man has been sick.

Not worth the runaround to bring it back in.

Sincerely, Tracie...

Not a good experience from start to finish. I was referred here and let down. First I emailed them over a week ago with questions, no response. I go In Finally, 2 guys are working, 2 other customer were there at the time, but one had just finished so there was only 1 other customer. I was not acknowledged for almost 20 minutes. Still though, I gave them the benefit of the doubt. I really needed a stone set and quickly, which they did get done in time. They are more expensive than other places I checked, but they are right by my house. I told them I would be there today 1/24 @ 5PM to pick up my ring. I called yesterday to confirm it would be ready, they said it was. I confirmed to them I would be there today at 5pm. I pulled up at 5:05PM only to see they closed early due to a power outage... you would think they would give a courtesy call to their customers with items pending pick up this day to let them know, but no. I could’ve left work, made other arraignments. I understand that things happen though. The ring I needed today, I can’t get until tomorrow morning and I have to change my plan with the ring. It’s quite upsetting as this was supposed to be a special moment. It still will be, but I won’t be able to give it for the birthday present tonight like I...