Panda Express — Restaurant in Oklahoma City

If I could give a zero I would, and if you would have asked me a day ago it would have been all 5s. I placed an order on the app, which always saves my address. Processed the order, thought everything was good. Then I saw the email and it said that the address was actually the address of the store location. So, I called and spoke with Erlinda, who is apparently the store manager who blamed me for putting in the address wrong. I explained to her that it was the app, and we had no idea it happened until we saw the email. I asked her if there is anything we can do? She hangs up. Called again, asked for a manager immediately, not knowing she was one. She said the phone had disconnected but that she was a manager and there was no one else I could talk to and hung up again. So I called back and said please let me talk to anyone else, even someone who is not a manager. So she then, not wanting me to call back, just sets the phone on the counter and leaves. So I call corporate while I waited. While speaking with them on one phone I called back on another and of course erlinda picked up again. She said the dasher was there and trying to deliver. I told her again that it was because the app messed the address up on accident and she stopped me and said that I had done it somehow on purpose? I told her that corporate wanted her name to which she said, I'll tell them it's your fault bye and hung up. Corporate refunded me fully, and I ended up giving that entire amount as a tip to the dasher who came and brought us the food anyway. I will never go back or order from this store. I'm not sure if she was just having a bad day or what, but I'm not going to risk dealing...

I placed an online order before 9pm & the time generated at the end of placing my order told me my order would be ready by 9:40pm. It said I could skip the line & head to register to pick up order but when we pulled up to park the employees were gesturing to go to drive thru line which was very long. Got to the speaker & gave the name on the order & was notified they had ran out of 2 of the items ordered so we substituted those items which they didn’t think there would be enough of 1 of the 2 so changed it again. Get up to the window they ask if my name was something else so I inform the girl what the order name was again. We sat at the window 8-10 min waiting. The girl handed me 1 sack with 6 of the 7 meals & turned from the window. I continued sitting there waiting to be acknowledged by 1 of the 4 people who had looked at me still sitting there. Someone finally asks what I need so I informed her I was waiting on my 7th meal. The employees acted as if I made the mistake & were very unprofessional. The meal they missed was handed to me with several employees watching and snickering so needless to say it wasn’t eaten because not only did the employee that made the plate not have on a mask or gloves you just can’t trust people especially when it comes to feeding your children. We are at these people’s mercy when entrusting them to prepare food we are paying for. So wether that could have been the last of the money I had for the evening to feed my children or if I have a house full of food even after just spending nearly $50 on take out it was in these fast food workers...

2024 edit: They actually have resolved the previous issues, so I'm upgrading them from 1 star to 4 stars. Sometimes there's a slow line, but they're at least not out of white rice now. Restaurant is clean enough. Ice maker is often broken so it keeps spitting out ice after you get your ice. But the food is good and new staff are friendly. So far in 2024, they've gotten my order right-- I hope that continues.

Orders always wrong, tables always dirty, drive thru always takes at least 30-45 minutes, constantly out of typical menu items. I’ve given this place a chance soooo many times, but they keep screwing up time and time again. I’ve been told they are OUT of WHITE RICE (?!!??!) at least 75% of the many times I try to go to this location. Seriously? A chinese restaurant out of white rice that often? Ridiculous.

The manager and/or staff are just incompetent. The teen taking drive through orders can’t get orders right and can’t keep up. They don’t cook more of typical things like chicken or rice until they’re completely out, so they you have to wait even longer for food. They often get the order wrong. It usually takes me an hour at this location to order, wait, and HOPE this place gets my order right. That happens MAYBE 1 out of 7 visits.

I won’t go to this location again. They’re incompetent and corporate doesn’t care. I’ve reached out to corporate numerous times but they couldn’t care less. I’ve gone to this location probably 10 years— but never will again. They can’t get orders right and they constantly are out of menu staples. It’s frustrating and...