Jared Vault — Local services in Ontario

As far as customer service goes, this location has some employees who are really nice and others who need a refresher course on not judging a book by its cover. They always seem surprised when I go in for biyearly inspections and ask if I am the original purchaser then the attitude changes. First of, the quality of the products is really good I have three separate pieces from here and I have had no issues with any of them for a little over two years. Where I am giving them only 3 out of 5 stars is the fact that when purchasing two rings, our understanding was that there was a Zero APR for three years....Not a low introductory APR for 3 years and then a high APR there after. Then again it is my fault for not reading what i was signing but super dishonest of this store for not disclosing it to me verbally and then having me sign this agreement so I urge everyone to read what they sign here first. The other issue was the small diamond inlay inside of the ring was done poorly. For this reason I would not recommend jared to any of...

I don't know why they don't give you an option of leaving zero stars. A diamond fell off of my fathers ring and when he purchased it he was told it had a lifetime warranty and any diamond that fell off would be replaced. Well this is WRONG!!!! What they fail to tell you is that you need to take your jewelry 2 times a year for inspection. OK I get it, why not disclaim that when you are purchasing your jewelry. Now my father lost a diamond on a ring he put on after 5 years being put away. Yes 5 years! So it was not wear and tear. Shame on them for telling me they would not cover the diamond! It's only a scam because the day you do drop a diamond, they tell you it isn't covered and they sell you another one. He paid a little more for a store at the mall vs downtown LA because of such warranties. Well save your time people and just go get more for your money in downtown LA. Thanks MATHEW for the terrible service and for acting like a smartass with me...

I recently had the pleasure of working with Ishi, and I cannot express enough how wonderful and helpful she was. From start to finish, Ishi went above and beyond to ensure that everything was smooth, efficient, and stress-free. Her knowledge, patience, and attention to detail truly made a difference in my experience.

Not only was Ishi incredibly professional, but she also showed genuine care and dedication, making sure all my questions were answered and my needs were met. Her warm and friendly attitude made the entire process enjoyable.

If you’re looking for someone who is knowledgeable, reliable, and truly committed to excellence, Ishi is the perfect choice. I highly recommend her and look forward to working with her again...