Best Buy — Local services in Orem

Two days ago I ordered the new AirPods pro from Best Buy online, and it said they WOULD be delivered by the 31st which is today. It did not say should, or that they might, it said that they would be delivered by today, and I even got a confirmation email that also stated that they would be delivered by today, the 31st. I waited all day for them, and then I received an email with the tracking number so I looked that up and it said that they would not be sent for another four days. I decided to contact Best Buy through online chat to see if I could get some sort of compensation for the delay. Upon explaining the situation to the first rep, they told me that the AirPods are in high demand, and that’s why they were delayed, and then they promptly ended the chat before I could respond. I then had the exact same experience two more times, but the last representative told me that they could give me a five dollar in store credit, but then they also ended the chat with me before I could respond. At this point I decided to call and actually talk to a rep. I called in, explained the situation, told them that I had already chatted with three different people, and that each of them had disconnected from me. She then told me that my order was delayed due to high demand. I told her that I understand that, but the website and my confirmation email both said that I guaranteed would have them by today. She then told me that there isn’t anything that she could do, and I told her that I’m just trying to get some kind of compensation. She said that they could not compensate me in any way. I told her that the rep I had chatted with before I called had offered me a five dollar in store credit, but she said that she was looking at the transcripts and didn’t see anything about that, and that they could not compensate me in any way. At this point I asked if I could speak to a manager. She said that they would just tell me the same thing, and that she didn’t want to waste my time. I said that I would still like to talk to a manager. She said that she would put me on hold for a minute and then get me connected to the next available manager. She then put me on hold for ten minutes, picked back up (I heard chatter on the other end of the line), and then she hung up on me without saying a word. When I called back again, the answering machine said it was after hours and I would have to call back tomorrow. In summary, I chatted with three different online reps and each of them disconnected from me (by the way, when the rep disconnects from you, it automatically closes the chat window, not giving you any chance to save any information) and then I talked on the phone with a rep who ended up hanging up on me rather than connecting me to their manager.

All I was seeking was some form of compensation for the delayed...

At first I left a five star.... Then change it to a two star, now a one star... then everything went to hell... They called me A few days later to tell me they completely damaged my order, getting it to the delivery company... How am I supposed to trust a company that can't deliver something properly? LMFAO.. So they offered to get me a new one, Cool, whatever... Well They said they would expedite it and I would get it in a few days, once again they call me the day before to tell me that they don't have it. That it's in stock?! So how they not know this when they ordered it? And how do they not know what their goddamn inventory is?! How are you managing a business when you have no idea what the hell you even have and how to move things and transfer things?!?! So I have no idea what's going on. This has got to be the biggest s* show of a company I have ever seen. Maybe you guys should invest in some managers instead of sales people because obviously you guys can't deliver the product that they're selling... And maybe if your movers don't know how to move stuff you might want to relook at that too. How do you break something? Moving something when that's your job??? You guys really need to get your crap together. I will never buy anything from your stupid story again. First time I went there in years because I had a crappy experience 10 years ago and now I know why I didn't go back.. I should have stuck with Amazon... I'm supposed to be getting my items delivered and they call me the day before to tell me they don't have it 🤬 I don't understand how you don't have the item that I purchased in the store... And why it took them a week to figure this out... So then I'm told they would deliver a couple days later and they'll contact me the day before and that never happened ... I don't know where my stuff is and how to get it and this is super frustrating and annoying !!! So I guess the kindness was just to get me to buy a bunch of crap and then forget about me.. I was told to get a soundbar, that without it that sound would suck etc. And I really need it. L Well I don't really need it , The TV has great sound already and I'm in a small apartment which I told him so it's not really thankful she'll spend $ for nothing. And the soundbar sucks, It doesn't work for crap Went to buy a TV. Had a lot of questions and everybody was super helpful. That I will give them credit for. Everything else...

I used to love Best Buy. They have had a very serious decline in customer service. I had purchased a webcam and ordered a refrigerator from this location. Our refrigerator went out and needed a new one, we needed it within the week. Refrigerator was supposed to be delivered a few days after we ordered it.

We got a call the day of delivery notifying us that they had call outs and it would take an additional week! I mean a week. We reluctantly agreed and continued with the delivery. A few days before delivery we were notified about another delivery delay for an undisclosed reason. So we decided to just cancel and go through RC-Willey. I also did not feel I got the quality out of the camera to justify the amount paid. I did not have enough time to go to RC-Willey and look for and buy a new fridge to return the camera. So I went in the next day to return the Webcam. I was informed I was one day past the return date. So the need to go get a different fridge made it one day too late. Best Buys fault in my opinion.

The manager would not budge on the return of the camera. So instead of realizing the situation and providing good customer service I was told I'm sol. Even Walmart of all company's understand the necessity of providing good service considering the situation. Best Buy cares nothing of you or your time. Save yourself a headache and ship Walmart or Amazon. RC-Willie is great for buying refrigerators. The refrigerator was delivered the same day with free install!!

Then I needed to buy a Samsung tablet. I called the local number (apparently you can no longer call stores, only the website). I was informed that the location had 2 tablets in stock so I placed the order as I needed it for a trip in a few days. I placed the order with a keyboard cover. Keyboard was instantly filled but the tablet was still pending. I called the number again and apparently the tablet was not in stock and not only that but the tablet is not even available in any of the stores in my state. So now I need to wait for 2 weeks to get the tablet. Not only that but it can't be transferred or canceled. So once again I'm stuck waiting on Best Buy to get my items after the online employees not being honest about the in store on-hands. The employees online or in the store could not care less about the constant issues. I had my business accounts closed and will not be shopping with this horrible...