Spa at Harrah's — Local services in Paradise

My friend and I went Harrah’s Spa March 8th for facials and massages, it was cut short due when if found slimy MOLD . The services were average and we were hoping to enjoy some time in the spa afterwards. I should have just skipped the shower and went to lunch, instead I went to the showers and was so disgusted by the amount of mold ringing the shower stall. I proceeded to the next two and was even disgusted.

I told the three people at the front desk about the mold and showed them pictures. They were surprised and disgusted, and gave me an contact information for Sparkle the spa manager, Shortly afterwards I sent an email with pictures and stared my concerns about the facial equipment being cleaned, since they didn’t clean showers. No response, then hours later I texted. If I were aware of this issue I would have responded immediately or called the number the reservation number was under.

Instead, three days later I got a lame email response that the issue was investigated and it was not mold but missing and discolored grout. I know the difference between mold missing grout. There was no response about cleaning the facial equipment on a regular basis. Im not sure I would have believed her anyway. I was supposed to get a refund for the services, but it’s been 10 days since the email and $560 has not been credited to my credit card. I won’t even go into the OSHA violations.

Look at the pictures and let me know if this is MOLD or missing and discolored grout.

THIS SPA HAS MOLD THAT WAS NOT NOTICED BY...

The spa and fitness center share a space in the hotel. To access the spa you have to walk through the fitness center. Once inside the fitness center ladies go to the right to locker room and or spa room for services. Other rooms are to the left of the fitness center. You have to walk through the fitness center in the spa robe to access the other rooms. These rooms are odorless doesn't even smell like your in a spa.... you can hear guest walking and running on the treadmill. You can hear people talking. The massage therapist shoes squeezed. The hostess who walked me back to the locker room tried to scam me. Let's just say I made a last minute decision to remove my LV clutch purse from the locker and took it with me to the room. When I returned the passcode would not work. I couldn't get in the locker to get my shoes. The hostess had to reset the code !!! She seemed very nervous (I gave her the side eye). Now why wouldn't my code work? I opened the locker 3 x's. Closed it 3 x's using the same code. The service was harrahible or horrible! The manger was never available. I left a message for the manager to call me about the service. No response ! I don't answer my front door and talk to strangers in my robe . Why should I be paraded through the fitness center while men are working out in a robe??? I should have at least been given the option. The spa should disclose that the lockers can be opened by staff to inform staff that the lockers are not secure and don't...

Receptionist attempted to scam us!

Ordered a voucher via TravelZoo. Called ahead to see if two vouchers could be used for a couple's massage, told yes. When we arrived, we were told the policy had changed and the normal $20 fee for the couple's massage room had been changed to $75. When confronted the receptionist--same from previous day--with the fact that we were not told this when we reserved, we made the decision to not get a massage at all. While waiting at the elevator the receptionist told us we could get the massage for 20 additional dollars. We declined as we were already refunded by TravelZoo. Receptionist walked off only to return seconds later to inform me the card reserving the massage would be charged full price. We then ask to speak to a manager, but none was available and receptionist did not seem to want to provide a name of the manager. After additional conversing, we were told to speak to the lead therapist. Receptionist did not inform him of the situation but instead scurried about the waiting area and floor talking with the massage therapist, likely about us. When told the story, Lead Therapist offed to provide the massages at the voucher price only. Additionally, he, the Lead Therapist, stated he had no knowledge of a $75 fee. When we declined again, he apologized graciously and told us no charges would be made against the card on file. Thank you for that Steve. He is the reason for the one star...