Olive + Tweed — Local services in Park City

I want to love this store so badly. I go in frequently and love the merchandise and the visual appeal of the store, yet I have never spent a dime here... So why the review? It's because I have tried to spend money and no one who works here helps. No greeting you when you walk in, no asking if you have questions/need a fitting room/would like to see something from a case. This has been every time I enter the store and yesterday's visit was the last straw. I didn't realize that Olive and Tweed were in connection with the new shop up the hill. I went there first and the sales associate left me in the store alone while she went down to Olive... No greeting, no "I'll be right back", if I wanted to buy something I physically couldn't because no one that worked there was there while I shopped. I walked down to Olive, the previous associate walked back to the uphill store, still said nothing. I shopped the entire store while the woman working worked on a rolling rack behind the register, she never even looked up to make eye contact. I typically save reviews for the good stuff as it is easier to rant than to praise and I manage retail - so I get the difficulties sometimes... But this type of service is sad and unforgettable.

The owner just commented and I can't reply back. It's perfect timing though - I went in again last week!! I shopped the entire store, including the sale upstairs. The employee was on her phone behind the counter and never once said a word to me. There was another couple in the store who looked like she was waiting for help... Both of us left without purchasing after spending some quality time shopping. So I appreciate the store commenting on my review but it is the culture of the store is not one of...

Gave 2 Stars due to having loved Olive and Tweed for years. However the last few visits since the new owner ship I have been nothing but disappointed. The workers are rude. A few months back I had family visiting and was walking around all day. I have frequently bought from this boutique and almost rarely leave empty handed. We still had lots of walking to do so I opted to put the jeans I wanted on hold and come back when we were walking home. The girl checking me out made no fuss until another women made a side comment in a rude tone “we don’t usually do that.” As if I wasn’t right there. Flags forward to tonight I walk into the store at 6:45 and ask if they are still open I only here yes from the young ladies at front. (With mud season you never know how hours have changed) I proceeded to shop only to be approached asking if I was ready to try my clothes on I could feel the uncomfortably so I asked if they were closing she said yes but I could still try my clothes on. (Her tone was annoyed and bothered while still attempting to be polite by saying I could try on. I decided I spend my money much better at the other boutiques on main and opted not to try anything on and continue to support this business . In the future if you close soon be clear about that from the get go, hence why I even asked when I went in. I work in the industry and have also worked at boutique on main and never once treated a paying customer and let alone a local who shops frequently here...

I feel really disappointed and hurt . I bought gold bow tie earrings that they have in store and I really liked them, I work down the street and everyone was asking me where I got them. I was referring a lot of people and I went back to buy silver ones because I really liked them. I was still wearing the gold ones and they literally just broke, the bow got separated from the hook. I went back wanting to purchase another ones and I was curious if the same thing is going to happen again or it was just my fault . I went in with the broken piece and they were like you don’t have a receipt and we can’t do anything about it. I still had new silver ones that I just got that were still sealed thinking they will do something about it since I have been supporting a local business, only to find out that the brand new piece had broke too the same way that the other one broke. The manager saw that and literally told me that there is nothing she can do despite all the money I spend on the brand new set that I didn’t even use and the old set that just broke whilst I was wearing them . I am extremely...