Nike Clearance Store - Pigeon Forge — Local services in Pigeon Forge

Subject: Complaint about Poor Customer Service at Nike Outlet Store in Pigeon Forge

Dear Nike Customer Service Team,

I am writing this to express my disappointment and frustration with the customer service I received at the Nike Outlet Store in Pigeon Forge. I am a big fan of the Nike brand and I buy Nike clothes all the time, especially the specially designed Nike yoga stuff. However, my recent experience at your outlet store has left me feeling extremely dissatisfied with the service provided.

I visited the Nike outlet store in Pigeon Forge with the intention of looking for some deals on Nike products. However, the staff at the store treated me as if I was there to steal something. I believe they must have thought I was there to steal something as I had visited the store the previous day and did not find anything I wanted to buy. When I entered the store, they started watching me suspiciously and making me feel uncomfortable.

Moreover, the manager came to me and said that they do not take returns, even though I had never tried to return anything at that store before. I felt like I was being racially profiled, which is unacceptable. As a customer, I expect to be treated with respect and dignity, regardless of my background or ethnicity.

I am extremely disappointed with the service I received at the Nike outlet store in Pigeon Forge. As a loyal customer of Nike, I expect better customer service from a $300 billion brand. I hope that you will take appropriate action to ensure that incidents like this do not happen again in the future.

Thank you for taking the time to read my email. I look forward to hearing back from you...

They have a large selection if you have smaller feet they have a lot of clothes and a huge selection of items the problem is most of the stuff's really old and some of it's overpriced some of the shoes they have cost more than what they do at the actual Nike store at Dick's and places like that and this is a Clearance Store where there's imperfections or stuff that didn't sell they do have some good prices on some things but most of the things that are somewhat nice are pretty average price that you can get anywhere else or sometimes even more expensive for instance I wear larger size shoe so if you wear a large size shoe there's not much variety for you pesticides 11 and the few that they might have for you are going to be stuff you probably not going to care for or cost more than what it even does at Nike or Dick's Sporting Goods or places like that all in all it's a pretty decent place to bring your family and you can find some good deals you just really have to have the patience to look going bad thing is 8:30 at night even though they don't close till 9:00 they pushed to get you out of the store and run you off and make it a point to let you know that you are staying you're welcome but they're pretty friendly if you get there earlier in the day but once it gets close to 8:30 8:15 they want to get you out of there and then leave which is kind of annoying cuz the whole purpose is to make money but like I said large selection big selection for kids just really have to spend a lot of time looking and...

With 6 children, I have lost count as to the dozens and dozens of pairs of running shoes we have bought from this store over the years. December 19, 2018 was 4 more pairs! THANKS to the WONDERFUL and extremely helpful staff: Kaneshia, Michael, Denise and Brittany!!! These folks take GREAT care of us and are why we are so LOYAL to this store. Prices are incredible...especially if you catch the sales! I would HIGHLY recommend checking out this Nike Clearance Store.

11/23/19 Thankful to be able to buy 10 more pairs for my family this past Friday! Denise was FANTASTIC...as always. GREAT store, GREAT staff, GREAT prices. I HIGHLY recommend this store!!!

10/15/22 THE reasons my family has purchased 100+ pairs of Nike Running shoes over the past 20+ years from the Pigeon Forge, TN Nike Clearance store = The STAFF and the SAVINGS!!!

JMO (Jennifer) is a runner and knows the shoe selection well. She listened to my needs and tailored her suggestions to fit perfectly. She took the time to explain some of the newer technology in the running shoes, introduced me to Nike Pegasus Trail 3 GT, and dug in the back inventory until she found what I needed. Intended to buy maybe 2 pairs...gladly bought 5 pairs. Keep hiring and mentoring TEAM members like JMO...she made our day. MUCH Appreciation, Glenn Ransom PS: Eric on the register was helpful, patient, and nice to...