Plato's Closet Pleasant Prairie — Local services in Pleasant Prairie

BELIEVE THE REVIEWS

I read the reviews for this Plato's closet and I thought maybe people were exaggerating with their reviews because I loved the Plato's closet in Plano Texas, but unfortunately my experience was horrible as well. I came in to sell my clothes and to use that money I got to buy more clothes from their store as well as pay my own money for the clothes. I came in with a big bag of clothes I haven't worn and are in style. What's the style? Kimono style tops, had one of those in there. 80s? Had that too. My clothes were all forever 21, Charlotte Russe, abercrombie, pink, etc.

First I dropped off the bag while carrying my 4 month old son in his car seat. I dropped it off and then went shopping around. I found alot of stuff I wanted and was willing to buy, I even put it on hold until they were done looking at my clothes.

I was told it would take 20 mins, well I waited. My son started crying, I went outside to calm him. I came back in holding my son in my arms, he's heavy, I just stood there waiting for someone to tell me my stuff was done. The girl that took my clothes and looked through them saw me, she looked at me multiple times. She never told me she has finished. Other employees saw me standing around because they don't have chairs to sit in, they didn't ask if they could help me or anything. I waited around for about an hour with my son being impatient and fussy annoying other people but no one felt to tell me my clothes had been done a while ago. No text, no phone call, didn't tell me when they saw me standing there waiting in front of the desk.

Finally I got tired of waiting and asked them if my stuff was done... It had been for a while... Well they weren't buying anything. The excuse they gave me? Your clothes look used. It's a used clothes store. They didn't look used, they were fine. I've bought clothes from that store that were in worse shape than any of the clothes I brought in.

While I was waiting I over heard other customers, the other 3 sets of people that brought stuff in to sell, well they didn't buy a single thing from them either. Giving them the same excuse.

You sell used clothes people. They're used.

I want to buy your used car but there are miles on it, so I'm not going to. That's not how that works.

I don't care if you don't want my clothes, I care that you lie and say you do. The issue is the store buys clothes but don't sell much, so they become too picky and don't want to buy anything but in turn steer away their customers.

I would have bought something, you would have gotten your money back and more from me instead, you got nothing. I'm sure that's the case with most people that come into this store.

Maybe if I was told right away that my clothes were finished being looked at instead of having to wait extra time with my son I would have still bought something.

I loved Plato's closet in Texas, and I shopped there all the time but I won't return to any of the Plato's closets in this area, they all have horrible reviews.

You're losing a good customer. I buy ask my clothes used so I'll be going to the goodwill and other thrift shops, where the prices are cheaper and the staff care about...

The reason I'm only giving it 2 stars is because from the many times I've visited, the service was either really great or it was absolutely horrible. I've only tried to sell a couple of times, and I'm going to specifically mention two experiences:

THE GOOD VISIT.... The first time I went in to sell ever, they bought quiet a few items from me. The thing I have to complain about is that I can never find good quality items in the good brands (Nike, Pink, etc.) and I think this might be why... I did have those items in my bag of clothing that were purchased recently (I'm a teenager so I shop for these brands often). Instead, they chose to pick out items from the less expensive brands like the California Surf one I had? and I don't understand why. In this visit, they gave me a pretty good deal on shirts I was just going to toss anyways

THE WORSE OF THE TWO... So, since I had some good experienceS the first time, I thought "why not try it again"... What a mistake! First off, the woman that was asking me questions before drop off made me feel unwelcome to be giving her the small bag of clothes I dropped off. She had this condescending attitude. I couldn't tell you why. I ignored it. She told us it would at most be maybe 2 hours-- that was okay for me because I saw all of the bags they had to go through and I understood why it would be a wait. Here's where I HAVE to complain. The woman told me that when it was ready they would call to let us know or send us a text. Nothing. 4 HOURS later, still waiting. I was out to dinner for the first few hours and it didn't bother me until after all of this, it still wasn't ready. It was now time that the store was supposed to be closing NO CALL AT ALL! So, I went home angry that they had neglected to call. The next day, I waited a few hours for them to notify me. STILL NOTHING. I show up to the store, and it's been ready since last night, but of course they didn't want anything. I asked simply why they didn't want the Pink brand clothes (that were purchased at this year's semi annual sale) and she tried to tell me they were too old. I was okay with them not accepting the items, but not okay that they made me take two trips (mind you that I live 45 minutes away) to tell me they wanted nothing in this bag. Better bets at the Milwaukee...

If you live more than 5 miles away from this location, don't even think about selling here.

Not long ago,I went to this place to thrift, and I got to know they also buy used cloths. I went to this place twice recently, and both times I was very disappointed.

I only brought four things with me on my first visit last Thursday: two pairs of pumps from H&M and Zara and a pair of slim-fit pants from Hollister. I asked them why they weren't interested in buying my clothes while they were going through them. I could understand why they said that slim fits weren't in style at the moment. They did say, though, that they liked wide-leg jeans and pants better. I thought that was fine.

I came back today (Monday) with about 48 pieces carefully sorted by brand. They had wide-leg pants with a high waist from Zara, H&M, and Aeropostale, as well as three dresses that looked very "Spring" and many other spring-themed items.

I was surprised by how uninterested and careless the girl who was going through the bag seemed. She didn't even bother to look through the contents carefully; everything was still packed up the way I had. Even though I tried hard, they only chose three items—a wool skirt and two tank tops—and offered me $4 for those products.

To be honest, after driving for over 35 minutes each way, I'm not sure why I even bothered. Wouldn't it have been smarter to just give my things to Goodwill? it's important to note that when people sell products to a thrift store, they're typically used to some degree. Returning everything due to minor wear and tear seems unreasonable. If sorting through a large number of clothes at once is too burdensome, you should establish clear limits so that customers aren't misled into wasting their time and energy. The main problem wasn't the quality of the items I brought in or their decision of taking it but rather the fact that they didn't even bother to examine all of them. Despite the effort I put into sorting and presenting my pieces, they showed a lack of care and attention.

Never doing business...