Mrs. Woody's/ Bella Bella Boutique — Local services in Port Aransas

Mr. Urban, you state you came into the office for a generator that you priced at O'Reilly's for $75.00 online and we quoted you $250.00. Without remembering you or having a saved quote, we can't confirm your issue. It sound's like the quote we gave was for parts/labor/tax. As far as your Ford 6.0 truck , it is our choice that we DO NOT WORK ON ANY FORD 6.0 ENGINE. We do remember this conversation with you. The mechanic explained to you why we do not touch any, not just yours, but any 6.0 engine, even for a coolant flush. We have a sign in the lobby notifying customers that we only conduct vehicle inspections Monday - Friday from 8am to 12pm. We do vehicle inspections as a courtesy to our local customers. We apologize if this time in not satisfactory to you, but this is the time we conduct vehicle inspections.

As an employee of Mrs. Woody's, I find it ironic that Colin Bailey and Sonya Bailey write such a bad review. Like all customers, we call the customer first with the estimate for the repair in question. We gave the full estimate up front at which Colin Bailey agreed to the work and pricing. Once the work was completed and the customer came to pick up the vehicle, his first question to our staff was "What is your mark up on parts?" Really? You think a business would give you that information. Do you go into your local grocery store and ask the owner "what is your mark up on your groceries?" or do you go into your local department store and ask them "what is your markup on your clothing?" Well, I think not. With the hostility in your voice, things did quickly get verbally out of hand. You were bullying many of our staff members. I find it quite amusing that when a constable came in to the office , you quickly exited the building, and once he left the building, you appeared once again. You quote O'reilly's at $180.00 for their part. Before you quote anyone, you should know your facts. Here is the pricing from O'reillys website for the pump we installed into your 2003 Yukon : DLP FG0811 $516.93 (copied right off their website)! So you see Mr. Bailey, you don't know what your quoting. For your second problem: the fuel pump we replaced had nothing to do with your AC system. When Sonya brought in your Yukon on Saturday, we had to look at "your so called problem". Well apparently you must of had previous failure with your ac as someone other than Mrs. Woody's added dye to your system. With our UV light, we were able to find out that low and behold you had a leak and where it was at. We called to ask you to come to the shop so we could show you the problem at which you answered "you just sat down to breakfast" and Sonya showed up to pick up the vehicle and was just as rude as you, trying to blame us for your a/c problems. Tried to explain to her we are not the ones that did the ac dye install, but she just walked out of the door and tried to blame us. Again, know your facts before blaming...

I was on the island for vacation so I was kinda stuck with limited knowledge of the area for other options. My repair was very simple and already diagnosed by yours truly. I have a F150 with the 5.4 triton...the one with the worlds worst designed spark plugs. Lost a coil pack on the way up here from Austin. Stopped at Advanced and picked one up and with their ODB II scanner figured out it was #2. Swapped it out and still misfiring. Not that I had a choice but I drove on it too long and fouled the plug in a huge way. Not wanting to just get a plug and borrow a wrench from the parts store and risk the notorious plug breaking off in the head BS for which this engine is famous I decided to pay these folks to do it in case it went south. Dropped in first thing in the morning to see if they could get to it...lady at the desk "Well we have to diagnose the problem first" Me, "No, you dont. Change the plug in #2, its the second one from the front on the passenger side. Just change it out and if that aint it then its not your problem and I'll deal with it when I get home." Spoke to the mechanic to tell him I already swapped the coil and just wanted to make sure he had that special tool to extract the plug should it break. He was fully prepaired and confident that its a sub-hour job even if it breaks! Great. Felt confident this guy was legit. He called a couple hours later and said it was finished and came out with no issue and was good to go.

Picked it up to see an hour labor charge...to change #2...up front and easy to get to on the passenger side and it came out perfectly as I was told. Okay, what ever but seriously? $99 to chance ONE plug? Then there is the parts fee...I said wow, $34 for one plug to which the desk lady said oh we dont make money on parts. I couldnt hold my tounge and said "the hell you dont, they have that plug 4 miles from here at Autozone for $9." I know its customary to make some money on the parts at a garage...but more than 3x seems very unreasonable. Thats not the end though...$20 shop fee. "What is the shop fee for?" She said for supplies to do the job. Uh, what? What supplies? You realize this took one wrench and socket, which you can use again and again. All in and with out even the common decency to give me a reach around and I am out a little over $164 after tax.

If you are able to leave the island then you really ought to...I mean unless you wanna get screwed.

I cant imagine what you would be subject to if you had a problem they had to diag for you and if you didnt know what needed to be done yourself. No telling what kind of bill you would see.

Stay away. I am being kind with two stars cause the mechanic seemed like an honest guy and worked me in so I wouldnt be without wheels longer than necessary. I would give zero based on the experience with the ladies up front and their snide attitudes and shady...

Beware of excessive pricing on parts.  In a recent fuel pump replacement, Mrs Woody Jr charged $427.33 for a part that can commonly be found at retail auto parts stores (O'Reilly's, Advance Auto Parts, Walmart and online) for $180.00 or less - and that's retail, not wholesale.The automotive repair industry works off an average parts price markup of 35-40% for retail work.  Even compared to the retail street price of the part, they marked it up 239%, far from the industry standard of 35-40%.  Being in a small vacation, island town may justify a moderate increase in price, but this was ridiculous, so be sure to check their estimate/quote before committing.

They did end up discounting the part price (by 10%), but not without a healthy dose of ridicule and insults from the staff.  The owner was quick and repetitive in  informing me of her family's long Port Aransas heritage, suggesting that justifies over-charging and how dare I question their pricing or business practices.

When I received the vehicle back ($850) later, the air conditioning system mysteriously was no longer cooling well. Since the AC has been so strong and cold previously, I find it oddly coincidental that it would fail simultaneous to this fiasco. I questioned them about it and was asked to return the following morning to have it looked at. I dropped off the vehicle and they called shortly thereafter stating that they had found a leak in the system that would require additional repairs. I declined the repair but did ask that they refill the system with freon. I was the. informed that their 'AC servicing unit' was inoperative and that they could not refill my system. This is curious since every decent mechanic will always have a set of AC gauges themselves at least as a backup. The notion that this repair shop suddenly had no ability to add freon to my AC system is ridiculous and laughable, but sadly consistent with my prior experience.

There are alternative shops in Port Aransas that I, my family and friends will be using...