Gem Set Love (formerly Gilt) — Local services in Portland

I bought a gorgeous strand of vintage pearls from Gem Set Love, online. I just love them! I ended up having an issue with the clasp, probably because of the age of the strand of pearls. Anyway, I reached out to Paula and she got back to me right away. She immediately had me return the pearls (at no cost to me) to repair the clasp. Once I got the strand back it started acting up again. Once again, I reached out to Paula to let her know. She immediately responded to me and had me return the pearls again (again at no cost to me). She went above and beyond by finding a new (and equally beautiful) vintage clasp for my pearls. Once she found it and fixed the strand she returned them to me. I was so pleased to have them back. The new clasp is both beautiful and very durable so everything worked out great! Paula was a delight to work with. She really cares about her product and her customers. That was evident to me in all my dealings with her. I wish the entire world would operate their businesses the way Paula does. The world would be a much happier and...

I saw a BEAUTIFUL 1940's engagement ring on their website, and quickly inquired 1) if it could be plated in rose gold and 2) could I put it on hold. I got very quick replies from Paula (at 9pm to boot!!) to both 1) they COULD but it was not recommended, and the reasons as to why, and 2) all items are first-come-first-served. I was really happy with how rapid the responses were, and as soon as my partner and I had a day off work together, we got there ASAP to look at the ring. We were in love on the spot and bought it! They offer one free re-sizing, so we couldn't pick it up for about a week. No biggie... he took 5 more weeks to propose ;) Anyway... I remember thinking, "this ring is insanely sparkly because they have the lighting set up just so to show it off" HOWEVER... no, this ring is the freaking sparkliest thing I've ever seen! I have had constant compliments and I couldn't be more in love with both the ring and the beautiful man who gave it to me. If you want something original and...

"This is it. This place has to be it." That's what I said after seeing all the reviews. After much disappointment in shopping the major diamond dealers of America, my boyfriend and I finally decided to google a few places that would be more our style, comfort and budget: Antiques. I was so excited when I found Gilt in my home city and even more thrilled when I saw their 5 star rating!! Out of many many reviews! As I sat there on my bed reading through one joyous review after another, I couldn't help but think: "This is it. This place has to be it." We scheduled the date to go shopping and went ONLY to Gilt that day. And within 20 minutes-I had my engagement ring bought and paid for! It was the very first ring I tried on and I am falling more and more in love with it every single day, if that's even possible!!! It's gorgeous. I can't wait to go back for the bands! Thank you, GILT for your very fine product, attention to quality and passion for what you do. You have made many a happy bride (and...