Mt. Hood Meadows PDX — Local services in Portland

I have never had a worse costumer service interaction than what I experienced at MeadowsPDX. In our 3-5 mins interaction, the person at the front desk was rude, condescending, disrespectful. I feel I was treated like sh%$! As I write this review, that bad impression is just coming back..uhggg, such bad energy! I bought a couple of Night Season Passes for Meadows about two months ago and just now realized that the night season starts almost one month later than the regular season. I now think that this pass is not a good value for the money if all restrictions are taken into account. Getting these passes was a very poor choice on my side. But anyway, before I was aware of any of this, I was hoping to go snowboarding this weekend. I called them to check the hours of operation and any special Covid restrictions. The person on the phone mentioned that they close at 4pm and they are still trying to figure out when night operations will actually start because of the current Covid guidelines. Until here, it's all understandable. We're all in this together. However, to try to get a more precise answer about the start of night operations, I went to the office in Portland. The initial response on the phone gave me the impression that any restriction will disproportionally impact night pass holders, while day pass holders will have a season that looks more like a regular one. That's when this person at the front desk said to me and my partner that night operations are scheduled to start on December 18th and she later corrected to December 19th. No biggy. When I pointed out that at the time of purchase it hadn't been clear for me that night operations will start late she said in a rather rude manner: "It is a rule of thumb that night operations will start after regular operations," "it is obvious that night operations will not start right away". "The conditions are clearly stated on the website". She also pointed out that if I wanted something different I needed to buy the day pass. I asked if I could upgrade and pay the difference, or if there was any alternative. All I want at the end of the day is to be able to use the passes I purchased and get to snowboard. She said it was up to me if I wanted to pursue a reimbursement or whatever, not her business. It wasn't such much the content of the responses, but her manners and the way she talked to me and my partner. Those were less than nice. Our interaction was short but I was out of words by the end of it. What I gathered from her responses is that I am pretty stupid for buying these passes and I should be thankful she was at least talking to me. Awful vibes, for real! I am extremely disappointed with this customer service experience. I have not used their facilities, but I hope to be able to take advantage of the limited access this night pass provides. I am stuck with it anyway. I also hope that the terrain and the proximity to home compensates for how badly I feel I was treated by that person at their front desk during our short 3-5 mins interaction. As of today, this will me my first and last season as Meadows Pass holder. Seriously, worst customer service experience I ever had for anything! Like low-cost airline customer service at the counter during peak season...

Bought tix on line with refill card at home, got confirmation email. Go to lift, lift card won't work. Sent back to long line where people purchase lift tix. I show confirm email, he asked about 3-4 times.. "You purchased this morning?", I pointed out email with time stamp more than once and he still kept asking every few minutes "this morning" then turned me over to another guy. Start over, same exact questions multiple times "you purchased this am(after he also saw email)". Unfortunately, I mentioned that I've answered same question several times with email( i was chill,). Then he takes the time to give a lecture about how he's trying to help etc....I finally just asked to buy another lift tix and I'll cancel charges with visa.. should've just done that. Anyhow, 30 minutes later get to ski.. I jokingly asked if discount for the hassle knowing what the answer would be, "no". A side note. Been sking here since a kid. The mountain's latest pricing scheme of ever increasing prices closer to date. Increased from 149 night before to 164 the day of... on weekday, that rained by 10 am, not crowded, no lift lines, and plenty of hassle. Feel like a $ sign rather than a skier... Another review mentioned world class prices(I'll add hassle) but not world class...

How can you justify raising the value pass so much for the 25-26 season. Who ever made that decision should be ashamed of themselves. Meadows already has the reputation for being the most expensive resort underserved communities are unable to ride at. Now you have cemented that even further. Where is the transparency, how do you justify this increase?? This is ridiculous you have made a terrible choice. Most families who buy value passes can barely afford them anyways. Now you have just priced a good deal of us out of your mountain. Where’s the equity in that. You have better terrain. so what, you have to make it more expensive. What a joke!!! It’s just so ridiculous the pre purchase price of a value pass is $679. What makes you think this is ok. It’s not like you import your electricity from china. At least up the value if I have to pay more. vail at least gives out free granola bars and has sunscreen at every lift. If you’re gonna bend us all over at least mask it a little bit. You could give us an extra cpl hours of ride time. Meadows did almost nothing to improve thier product how can Meadows justify this...