Pickles Playland — Local services in Redmond

I started taking my Chihuahua Mix here a few weeks ago and am so grateful for the piece of mind Pickles Playland has given me. I was initially very nervous about daycare as my pup is a 1 year old rescue who missed out on key socialization milestones as a puppy. As a result he is very anxious around strangers and other dogs. He usually shuts down and cowers or can be reactive. From his behavioral analysis to his daycare sessions the staff have been super patient with him and have allowed him to get more comfortable at his own pace. When I got a report that he actually played a bit with another dog last week I was so happy. Though he's not dancing with joy when I drop him off I can tell how he's slowly warming up. From the fear and terror on day one to the happy prance this last time I picked him up is a reflection of the staff's dedication to the well being of the dogs here. I can count on Pickles to trust he is in good hands. EDIT ~6 weeks post initial review: My little guy is excited for daycare now!!! It's truly amazing to observe the change in him. He has a regular group of friends, plays with other dogs, and is more at ease being handled by the staff. We took the Canine Good Behavior class with Pickles as well and it was a great experience. All the positive socialization changes are noticeable in his temperament outside of daycare. Truly grateful to Pickles! I feel like I have a...

Edit: So they finally responded as a reply here after a few months and I’ve still gotten no apology for the rude experience. Instead they choose to lie about the situation and continue to attack me personally rather than taking any accountability. I was not screaming, and I didn’t even visit this location. I simply called trying to understand what is going on and how I can get my refund since they cancelled the event without notice. I’m not sure what is going on with this business but the consistency in their rudeness and just straight up aggression towards customers really baffles me. I don’t understand why they have to choose to be so nasty towards customers rather than communicating and problem solving. I’m just genuinely confused at the fact that such a company culture can exist in the service industry…

Bad customer service and the employees are extremely rude - do not come here.

I booked Dog Yoga at Pickles in Issaquah but it was canceled when I showed up. I was redirected to an employee at the Redmond location when I called to try and understand what was going on. When I said I couldn’t make the new time and asked for a refund, the employee at this location said “I didn’t invite you” and hung up on me. First of all this is such a weird thing to say. You had this as a public event. Secondly, this is such an immature and incompetent way to handle the situation.

Overall such a...

I was very apprehensive sending my fur baby in the hands of strangers. She has only been with me as a pup. I was even having a bit of anxiety. First day was tough for me and my pup. She looked back at me as if to say " your coming right mom"? I just smiled " it's ok girl, go play, I will be back soon to pick you up". LOL!!! I picked her up and she was happy and looked great! She was so tired, she tried so hard to keep her eyes open, LOL eventually she passed out from her fun day at Pickles!!! Now, she doesn't even look back when I drop her off. She is so excited to go play with friends and get treats and have a great time with all the activities they have here. Staff is really great with her and even remember my name when I drop her off. She is always happy when I pick her up and she never smells bad or has any weird marks or issues. I feel really lucky to have Pickles right by my job and that they are the most coolest caring people taking care of my fur baby! I totally recommend bringing your doggo here, Oh and the other dogs are...