BYU–Idaho University Store — Local services in Rexburg

First off, I want to say that the ladies during move in week were amazingly helpful and very kind. I have no problem with them. Today we went into the computer help section of the BYU-I University Store, since our computer was booting up halfway then turning off. I had done a bit of research about what needed to be done, we were not looking for any miracles, just information and seeing if we needed a repair. The gentleman who we talked to(longer hair, had a mustache at the first of the semester, wasn't able to get his name) first off said our computer was "10 years old and obsolete" when talking to my wife, which he was referring to Apple making computers obsolete when they no longer can support hardware(more one that later). He said it was a 2008, didn't touch or even look at it. He was talking down to us in a condescending manner. We had asked if we could recover the information off the hard drive, which he said he doesn't know and can't fix it because it is "obsolete", said we could try buying a hard drive enclosure, taking it out, then seeing if we could recover. And if that doesn't work the only option is data recovery, "which nobody does in Idaho...only for important files, like assets, etc...and is really expensive, hundreds of dollars...", which we consider our family photos and personal photos to be INVALUABLE. My wife was getting defensive since he was talking down and let him know we are trying to do the best we can since we are students and don't have a lot of money to work with. I thanked him for his time, and my wife and I left. I remembered when I was looking for my laptop that there was an Apple Store in Idaho Falls, Simply Mac. Called them up, they said they couldn't guarantee anything, but would love to take a look at it and see how they could help. This is where it gets good and just the contrast. We went in, they took the laptop, set it down and started working on it right away. He said, "This is still a great little laptop". Also, it is worth mentioning that it actually not "vintage" or "obsolete" according to Apple's website as the gentlemen at Simply Mac pointed out(double checked myself) and it is actually a 2010, not a 2008 as your worked liked to point out. 30 minutes later we walked out with a working computer, no data lost, perfect working condition, and no cost at all. All in all, I love the bookstore for the customer service of the book ladies during move in week, however if you have any computer problems and don't have the latest greatest and not a lot of resources to work with, I HIGHLY recommend you go to a professional with good customer...

I received a charge for class materials from the bookstore only a month before the end of the semester, which was pretty surprising considering that I thought I'd already paid for it at the start of the semester. This led me to discover that I actually paid for a textbook in a different course — one that I never used because I already have a previous edition and could have opted out of if the bookstore had actually informed me that not all my charges would be posted when the semester began. When I explained the confusion and requested a refund, I was told it wasn’t possible because the newer edition that I unintentionally paid for was “mandatory”—despite the fact that there was an opt-out option for it.

This matter dragged on for three months, mainly due to the difficulty of getting the manager to respond to my emails. My tone was always respectful and clear, but the replies I did receive were rigid and they never addressed the heart of the issue: the bookstore should be more transparent about delayed charges and more flexible when students aren’t clearly informed. If students are expected to pay for materials by a deadline early in the semester, then the bookstore should also be expected to meet that same deadline—or at least notify students when a charge will be delayed.

REPLY TO OWNER: Thank you for responding to my review. I did receive a refund last month, but it was for a completely separate issue. That refund was for materials I already owned for a different class I was retaking that didn’t offer an opt-out option. I was refunded after providing proof of purchase, which I truly appreciated. I added an extra star to my review for...

The book I ordered did not include the CD’s I needed for my class. I ordered them through Fedex specifically cause I have a broken leg and do not own a car and I’m nowhere near campus. I asked them to either send me the CD’s or send me a whole new book with the CD’s and they said they were going to charge me again and then when they get my old damaged one returned they will refund the money.

And if I want to avoid all that I can go to campus and just exchange it, I need to walk with a broken leg to campus to correct an error they caused. I was told that I could get help from someone at church, while I don’t like doing that cause I’m independent the manager told me we only have those options.

The first employee who answered my call apparently is on his first day at his job since the moment I expressed my feelings about how their logistics plan to solve my problem were not acceptable he became sensitive and raised his voice and told me I shouldn’t be talking to him in that way.

I paid 15 dollars for shipping to avoid the trouble of walking in this condition. And now either me or a friend need to waste time and gasoline money to replace and correct the error...