iSource — Local services in Rexburg

When I dropped off the laptop I explained that it was a work computer and asked the estimate on how long the repair would take, as I would not be able to work while the computer was in for repair. They said they could have it repaired in 1-2 days (which is pretty good). So, I decided to have the laptop repaired at iSource. I called the day that I expected the laptop to be repaired by, to confirm that I could come pick it up, and instead they told me they hadn’t even ordered the part. They had ran into an issue that I need to disable ICould - Find My and needed the password before ordering the part.

In future, when you run into an issue, you should call the customer, instead of them having to call and check in on you. Especially when they need the laptop back fast. And, when they call to check on the status, you shouldn’t get defensive. You should just apologize and say you made a mistake and explain what you will do to get their laptop back to them as fast as possible.

That said, the repair itself appears to have been well done. And, sending the laptop to Apple would have been a two week repair vs. iSource doing it in four days.

Originally, the review was one star, but it has since been increased to three because they called to apologize and talk through how they could improve in future. I don't like leaving negative reviews and the easiest way to avoid this is to keep the customer informed when you run into issues.

Bottomline: Would I take my computer back to iSource for warranty work? Yes, I...

I brought my MacBook Air in because it wasn't charging. I knew the battery was nearing the end of it's life but I wasn't sure if it was the battery or my cord why it suddenly stopped charging. I asked them if they had a cord of their own they could try to see if it was the battery or the cord. They brought it into the back room and tried on their cord, and brought it back out and said it wasn't charging on their cord, so they said it was definitely the battery. They ordered a new battery which arrived a few days later and they quickly had the new one installed. I picked up my MacBook Air and brought it home, and it still would not charge. I brought it back and brought my cord back, and they tested my cord on one of their computers. They then said my cord was broken. I expressed my disappointment that they hadn't checked or inquired about my cord when I brought it in the first time, because prior to my cord suddenly not charging, the battery was at least functional still. So I told them I felt like they had maneuvered me into a battery replacement when all I needed was a new cord. In the end, they sold me a new cord at half price. For speed of service, 5 stars. For Friendliness, 4 stars. For missing the primary diagnosis, I give them 1 star. For their willingness to make a deal to make me happy, I give...

This is a great place! I first brought my old MacBook Pro to Devon because it would randomly crash and restart. Systematically, he replaced EVERYTHING in it one part at a time, starting with the most likely culprit- the hard drive- until the only thing left to try was the processor, which was no longer available. He credited me what I had spent (which was not very much because he is so very fair and reasonable) towards a newer, much, better, much faster MacBook Pro, and put a used hard drive in my old one so that we'd have an extra computer to use until the processor finally gives out completely.

I'm completely satisfied with the service and with my new(er) MacBook Pro, so satisfied that I later purchased from them a used but VERY nice iMac for the store I manage. Love it! Does Mac AND PC so that I have the speed, versatility, and flexibility of a Mac for Internet and the great suite of Apple products, but it also works for the Windows-based 1980's business software that our company uses, and it does it better than ANY Windows computer I've ever had at work. Puts them all to shame!

I unequivocally and whole-heartedly...