Good Earth Markets — Local services in Riverdale

I want to start by saying i usually like shopping here, its healthy and wholesome. Recently however i had a disappointing experience. I went grocery shopping as per usual three days ago and this morning i went to eat some of the yogurt i had bought, I passingly checked the expiration date to see how long i had to eat it (though i knew I'd get through it well before then) only to find it was already expired and had in fact expired ONE day after i bought it. I called the store a few times and got ahold of someone, described the situation, my worry being that i couldnt find the receipt, he told me he was pretty sure it wouldnt be a problem but was going to forward me to a manager. So i tell the manager the situation (I specified that it expired the day after i bought it) and she told me because i had a rewards number i wouldnt need the receipt and to just bring in the product and we'd get it resolved. Well the yogurt was brought in and i was just then told that because i bought it one day before it expired that they couldnt help me. I dont know if the manager just wasnt paying attention to what i was saying on the phone or what but i feel so disappointed and frustrated that i was told they would resolve this and only after spending time and gas did they tell me they had lied. I get it, i bought it before it expired but ONE day?? Who would buy a huge tub of yogurt that goes out the next day? Even a discount wouldve been better than that if only so my time wasnt wasted and as an apology for the mix up on their part. If you go here CHECK EXPIRATION DATES OF EVERYTHING. I go here because it feels closer to shopping local, but this experience tasted really bitter, it makes me much less inclined to go out of my way to shop here again.

( i know yogurt isnt much but its the principal and i couldve spent that cash on something else instead of just throwing it...

I love the lemons and ginger and Sourdough bread at Good Earth, and I appreciate getting tips on which vitamins to buy. I also appreciate how friendly and kind the cashiers are. The part I need to address is constantly feeling like workers are following me around as I go through the store. If possible, it would be better if they restock in less busy times. I was in the store 5 minutes today and 3-4 workers got in my way walking all over the store in that 5 minutes. In addition, I was slammed with an additional $19 on my bill because apparently the last time I was in the store, my purchase didn't complete. I was completely unaware. They had apparently been calling my home phone (which I never pay attention to). And they sent an email to my old email address that I never check. If I were a cashier at Good Earth, I would be sure that doesn't happen. I was probably in a rush as I usually am with 3 kids at home and a full time job. Some of the cashiers like to talk a lot and they move at half speed checking out and bagging groceries. I do not mean to insult anyone by saying this. I just beg people to be more efficient and to realize how difficult it is for many customers to take time to shop. We don't have a lot of time to socialize when we are trying to get back to our families to spend what little time we...

I’m a regular customer that usually doesn’t need help. The cashiers and any other employee I have encountered have been very kind and cordial. I walked in to ask some questions about immunity supplements. Made eye contact with an employee. She offered assistance. I said I had questions about immunity products comparable to airborne that I buy at Walmart. She pointed at a shelf and before I could respond turned her head and began a new conversation with a coworker. Would not make eye contact with me again and when I tried to interject just spoke to her coworker louder. The cashier said her name was Jace I believe. I work Next door so the likelihood of me being back is high if I need a snack or a drink. I definitely won’t be back for anything I may need assistance with. There are plenty of places I can shop that care about their customers more than flirting with a coworker. Booooooooo...