Floor & Decor — Local services in Riverdale

DO NOT BUY FLOORING FROM HERE!! ESPECIALLY AQUA GUARD!!! we purchased flooring from them in a couple months ago to go in our entire home but started with kitchen and hallway we had it professionally installed to make sure everything was done right and last month after I mopped the floor bubbled up!....... after mopping!!! I called and they said I needed to file a claim but aqua guard should have no issue resolving my claim since their product is clearly defective. Finally after weeks of waiting my claim came back rejected and their reasoning was "moisture damage" yeah NO SHIT!! but from a damp mop! are you kidding me !!??? they wont refund my money claiming it's not their fault but how is it not their fault?? their website claims

" AquaGuard Performance is a 100% waterproof laminate flooring option. No amount of water, moisture, or spills will harm these floors. With an AC-5 wear rating, these laminated woods are scratch and dent resistant, making these an excellent choice for households with pets and children."

Even if my kitchen had flooded they claim they are 100% water proof but all it took was a mop and it was completely ruined!! now my home remodel is completely stopped, as I said before, this floor was supposed to go in my entire home but I obviously don't trust them anymore! now we're out thousands of dollars! We went to floor and decor over home depot because they are supposedly the experts and have the best products in floor but just save yourself the money and headache and DO NOT BUY HERE! GO TO HOME DEPOT, LOWES, ANYWHERE...

My husband and I visited the Riverdale location last Friday, ready to purchase a large amount of new hardwood flooring. We had the items picked out, and scanned to our cart to purchase at the front of the store. We had asked the sale person, Olivia, about some stair nose pieces. The sign stated they had flush options, so we were curious about it. She stated they did not make those, even though the part is special order from the manufacturer. When we mentinoed to her that the sign has a barcode and shows they do have flush options, she got an attitude and said she would go look. In the meantime, we were dealing with Jennifer and Joetta who were absolutely wonderful. We mentioned to Joetta that we would prefer to work with someone other than Olivia, so she paged a gentleman and asked him our question. Olivia got on the walkie talkie and said "if it's for the people I am already helping, I am handling it". Joetta mentioned we wanted a second opinion, and Olivia got defensive again. She came to the front of the store and said they do not have the flush option to even order. When my husband asked if she contacted the supplier she said "I don't have my supplier on speed dial!" as she is shaking her head with an attitude. At this point, we said we were done and would not be doing business with her any more. I have contacted the customer service online, asking to speak to a manager about my experience. It has been 6 days with no response. We are redoing all the flooring in a 4 story house, so they just lost a LOT of business due to this. We...

My wife and I are renovating a condo and we have bought all our wall tile and flooring needs from Floor & Decor. Our treatment at the Draper and Salt Lake stores has been very pleasant and professional, we feel that the treatment we have received from all Floor & Decor employees with whom we have interacted has been excellent. Our real heroes are the staff at Riverdale. We bought 1,700 square feet of LVP to re-cover our main floor. This flooring had major problems when our contractor actually started to lay it. Floor & Decor Headquarters was slow to respond to our requests for resolution but the team at Riverdale took responsibility and resolved our complaint very quickly and to our complete satisfaction. So without hesitation I would like to offer sincere thanks to the following: Lucy in Pro Services, Star, one of the Managers in Pro Services, Adam the Store Manager and Ed in the Flooring department. You really stepped up from the customer perspective, took responsibility, and fixed the problem quickly by replacing all the material once you got involved. Thank you all so much, it is wonderful to see such committed people and to deal with a company that stands by its product and reputation. Based on our experience, shall continue to buy our flooring needs from you. Happy New...