Kohl's — Local services in Roseville

I had the worst experience I've ever had at a store before today. My fiance and I went here so he could try to exchange a jacket he got as a Christmas gift, the person he got it from said they got it at kohls. I went in to do some Amazon returns. So as I'm waiting in the line for the Amazon returns, he went to customer service. The lady wasn't able to help him out with the return since he didn't have a receipt but told him he could try to find another jacket the same price to exchange it. So after he left customer service he lady got on their walky talky's and told all employees that a guy in a red hoodie was trying to exchange a Nike jacket but then went on to say she didn't know if he even came in with the jacket. Mind you it's so loud everyone standing in the line for the Amazon returns could hear it. So of course some lady made the comment oh it's a Nike jacket he's definitely going to steal it. At this point I got so uncomfortable I didn't even want to be there anymore but still had to do my Amazon returns. After I got done I just wanted to leave even though I really needed to use the restroom and I wanted to shop for shoes. But now I felt like they were watching us on camera and all employees and any customers that heard the walky talky are now just watching us. He still wanted to look for a different jacket but they didn't even have any in stock. Another employee came over to try and help but she couldn't find this jacket online she was super nice. Then a manager came over to try and help and my fiance told him what had happened and I told him it made me feel uncomfortable I actually started to cry a little cause I've never had this happen before. The manager felt bad and said he was going to go talk to the lady at customer service and sort it out. Not sure if he did or not cause we ended up leaving after that. But that was definitely the worst experience I've ever had and I used to love going...

I went to shop for men's Nike shoes which I have worn and loved over last two decades, hoping to purchase maybe a couple of pairs if I can find ones I like. Most of them were too flash with neon colors or too spunky design for my taste. Besides, there were so many variety of styles to choose from. I asked Eric, the sales rep., to assist me. Despite the fact that the shoes department was quite crowded and he was called few times to help other customers, he never lost the track of me. He was utterly professional and patient to help me find different kinds for my casual, running and treadmill shoes. Thanks to him, I purchased three pairs. Realizing shopping for shoes particularly sneakers has been challenge for me but how easy it was with Eric today, I called the store as soon as I got home and asked Eric if he could find another two more pairs of Nike for me and he said he will have to get back to me to see if other stores in the Twin Cities might have the ones I am looking for. He promised he will work on it over the weekend and call me back. What a service.

Then as he promised, he called to inform me that no other stores have them. When I could not get the order done on my home computer, I went to see him again. He then helped me to place an order for two more pairs of Nike running shoes using the in-store kiosk going over step by step.

Thank you, Eric! You are my hero. And this is the reason I keep coming back...

As for the store, it has completely fallen apart. Not only have they closed most of the dressing rooms except for 2, but the dressing rooms are full of clothes. My sister and I spent over an hour in a store. And never once was asked if we needed help. Then, when I gently interrupted a cashier to ask a question, the response was far from "customer service friendly." While waiting in line for the "womens" dressing room, a wonderful woman from the maintenance department named Tracy told us about a dressing room in the "mens" section that was bigger and nicer. She even offered to walk us there so that we wouldn't get lost. This was the first and only person in the entire building to help us. I thanked her and told her I hoped she had a wonderful day. We went into the dressing room and had to move out 20 to 30 items from the dressing room before we could even attempt to start trying on clothes because every single dressing room was full of clothes that people weren't taking. Which is sad because it could be something that someone's looking for and can't find because it's sitting in the dressing room. I give the woman that helped us Tracy a 5 stars. I give the store one star, which is why I went for a 3 because it's right...