Lana's Boutique St. Joseph — Local services in Saint Joseph

Prob won’t go back. This used to be one of my favorite shops in St Joe and I typically spend at least $100+ every time I shop here. Drove 1.5 hours to use my BD coupon last weekend. First, I purchased some PJ’s as a gift for someone else. Didn’t realize it was not a “set” so had to go back and get the other piece a week later. Purchased 3 items with my original purchase and when I went back they didn’t have the size I needed for the 2nd piece. Since it’s a 2 week return period, I decided to return the 1st piece and just get both pieces before my visit to see the person the gift was for just in case they don’t fit. Find out at the register that they applied my BD coupon to that item (only 1 out of 3 items) and so I only got 1/2 the money back. When I questioned why they applied my BD coupon to that item, they could not answer and said usually they ask you. Which I replied that no one asked me anything. So I let it known that I was not impressed by this and the shop owner stood back and let the “girls” handle it and said NOTHING! Very frustrating - especially when I had just told the shop owner we live 1.5 hours away and was also purchasing another item at this visit. We visit this shop several times during the summer months but will not go back now. Really sad. Especially when I had just said we would be back to purchase the PJ’s right before we go on vacation. Now I’ll just purchase online e and save myself a trip!! My trip a few weeks before was a $270 purchase. ...

Purchases five ceramic pots during the covid 19 pandemic via FB and curbside pickup. Fantastic communication and beautiful products. When I shipped one through the USPS and the item was damaged I reached out to the boutique via FB and they not only responded within 20 minutes butwas able to get a copy of the receipt instantly. Again customer service was top notch and so kind to assist in any...

Love thos store. Adorable selection of classic and trendy brand clothes/jewelry and gifts. I grabbed the wrong scented candle and went back on my way to.the beach the following dayto exchange it. The sales woman was so friendly and gracious enough to hold ot there a few hrs until I returned from the beach so it...