Salt Lake Nails — Local services in Salt Lake City

I've been here a few times before and had great experiences so I'll leave the rating at 4 stars. It's generally clean, comfortable, and provides great services for a fair price. They were off their game today. Big time. I'll often opt for just a pedicure but decided to treat myself to a manicure as well. They decided to do both services at the same time which was awful. Not only could I not enjoy my pedicure because I was twisted to the left, balancing a pillow and towel on my lap and a bowl of water on one hand while the tech worked on the other. Ignoring the friend I came with and being thoroughly stressed. No less than 4 different techs worked on my hands while the pedicure tech rushed through her service probably just to get out of the way. She did a fine job though. My hands were another story. Tech one trimmed & shaped my nails. Tech 2 cut my finger doing my cuticles. Tech 3 attempted an exfoliation scrub which left me covered in the scrub. Then dumped hot paraffin wax all over me. I do mean all over. It was on my arms and sleeve and didn't notice until I got to the car that she had also dumped it down my pant leg and didn't say anything. The next tech came to paint my nails...which were still greasy from the prior treatments since I wasn't allowed to wash my hands. Undoubtedly the bubbled polish will peel off in a day or two which is fine because she left the left side of every nail unpolished. Yet another tech came over and offered to have them redone. While appreciated the offer the entire experience today was stressful and unpleasant. I finally left, covered in paraffin wax and over charged since they forgot to apply my discount.

Today was not indicative of my other experiences there but be I will not be doing multiple services at the same time again. ...

I don’t normally post reviews but I had such a horrible experience here that I had to share it, either in hopes the business will see and fix the issue or it wards someone off. Attached are photos of my nails as I walked away from the salon. I called ahead for an appointment (acrylic dip) at 4 pm—said I was flexible on the time—and when I got there it was full. The woman assigned to me was actively giving another woman a manicure and pedicure. As someone who consistently gets my nails done I know it’s normal to overbook and sometimes have someone work on two people at once. But the woman put acetone foils on my fingers (taking old dip off) and left me sitting. 25 minutes later someone else finally checked my nails and said they needed more time to sit. I always get the dip—it NEVER takes that long-usually the acetone makes the dip flexible so a file takes the rest off. But I said “ok” maybe this is how they do things here.

I waited another 20 MINUTES, no one checked on me. By now it had been 45 MINUTES since I first sat in the chair and all they had done was put my nails in acetone. My fingers started feeling hot and were burning and I had to pull the foils off myself before I had a skin reaction.it usually takes an hour and a half tops to do my dip, and seeing as it had already been almost an hour and my nails hadn’t even been filed yet, I had to leave. They were going to charge me upwards of $50 (average price) for my nails and I wasn’t willing to pay for that service. I left with my fingers burning and had to soak them in cook water when I got home. Filed them myself and will take my business elsewhere.

I hope this business sees this review and will take it not as negative but as constructive criticism—please don’t do that to...

I called at 6:15pm to see if they could take us in that night and they said, yes, come in. We arrived at 6:30 and found a completely full shop. After 35 minutes they sat us for our pedicures - my water was ice cold. Apparently they ran it when we arrived and let it sit. Also, they don't use liners in their basins. We were sent to our chairs but nobody greeted us. While they started my daughters pedicure, I sat and soaked my feet for 45 minutes before somebody acknowledged me. No exaggeration! The woman sat down without a greeting or an apology for waiting and proceeded to start filing my toes while talking to all of the staff. I repeatedly tried to tell her what I wanted and couldn't get her attention and finally had to pull my foot away for her to notice. I ordered the Deluxe ($35!) pedicure and she proceeded to rush through the cuticle trimming and callous removal, wrapped my feet in scorching towels, rubbed the same spot in my legs until they were raw! When she removed my towels she tried massaging my feet and it was the most painful thing I've had done to my feet! I had to pull them away. She then polished my toes and walked away to clean before even putting a topcoat on. I stopped another shop attendant when my tech didn't come back and he told me she did a top coat! I said that she hadn't so after talking to her, he finally added the topcoat. Needless to say, my daughters pedicure started 45 minutes before me, I finished just 5 minutes after her. We both agreed we would never return. She was charged an extra $4 for her polish and they didn't scrub her callouses either. I would give zero...