Sterling Furniture Co — Local services in Salt Lake City

I don't understand how this business stays open, being run the way it does... these people are slum lords.

When I first moved in, the building was old and needed work, but the managers kept it clean (only reason I moved in) a few months later the managers disappeared and the building fell into disrepair, and simply became gross. Water damage ruined the walls and ceilings, garbage was everywhere, things broke with no one to fix them. I could never reach the owners of the building (their contact info was Sterling Furniture, I even went in the store a few times and wasn't able to catch them, and never given an alternative form of contact) When I finally did get the chance to leave, the contract was up and they still charged me over $2000 for bogus charges like "carpet cleaning" and "paint" and for the closet doors in the bedroom that was missing when I moved in... and when I asked for proof of charges all I received was handwritten amounts, no receipts or proof of charges. They also appeared to conveniently lost my move in slip which listed everything wrong with the place and replaced it with a blank one.

I would advise anyone living in one of their buildings to take a lot of pictures and fill out all the suggested paper work from the online Utah renters rights website before moving out to prevent the owners from charging you outrageous random fees in the thousands of dollars because they will if they can get away with it.

DO NOT RENT FROM...

Sterling wasted my time and tried to rip me off. Went to order a Best Home Furniture made Everlasting series couch. I research the size for us taller people and Everlasting series was it. The helped me pick a fabric, Moonsand. Came in to finalize deal the luckily I read the invoice before I paid, it was a different model with Moonsand and they stated BHF doesn't make Everlasting anymore. I went to John Paras furniture store and they told me 100% they still make the Everlasting but moonsand was discontinued. They showed me the BHF update sheet and yes Everlasting model is still made but moonsand discontinued. I picked a new fabric and got my awesome EVERLASTING couch 5 weeks later. Sterling probably trying to sell me a couch that they had in stock but NOT...

This place is amazing, great customer service from the start. My wife and I got our first furniture after getting married and moving in together. The staff was super helpful, we didn’t know exactly what we wanted and they showed us around and gave us ideas. I spoke with the owner Mark as well while there and found out it is owned by a very nice family. By reading other reviews it looks like his wife Jill is just as helpful as Mark. Mark helped us find something in our budget and when we compared prices to other places around it was cheaper too. We will be coming back for sure....