Alamo Gift Shop — Local services in San Antonio

Truthfully I'm not normally a customer but a former employee here. It's opened 9 am to 5 pm. It's open every single day except Christmas, that's the only day the Alamo is closed except for extreme weather that rarely happens. Fall isn't always the best time to shop here due to inventory approaching/happening, October should be when we get back to nearly full stock so please be patient with us. We'll try our best to find you what you want but sometimes we're out of stock for that item. Also we can't show/sell you your photos because the photos aren't part of the giftshop. Those would be by the door of the giftshop. Photos and the giftshop are different departments. Another also, there's a website for the giftshop so it's possible to order what you know will cause trouble if you're flying home. Best way to buy from a distance is over the phone. Every so often we stop selling some items and...

Shop there on May 8th. Purchased 2 items. Flew home May 9th after gift shop was closed. Which I did not open until I got home. Unpacked my purchase and discovered that one of the items was missing. Called gift shop today, left message. Received return call. Spoke with manager. Informed him of the problem. He stated nothing he could do. He started "That he couldn't prove if I received the item or not." Made me feel like I was trying to get something for nothing. I asked if I gave him the item # if he could check. He said no. So then I asked if i could be refunded the amount I am now out. He stated the same thing as above. Basically I'm S.O.L. Be sure to double check items you purchased. You may have a problem with this too . They maybe trying to sell items twice,for...

I called to order a cap for my son and was transferred to the "manager" to place the order to be shipped - I checked my bank for the transaction an hour later and I find that my card had been used to purchase products online from Macy's - when I called back to discuss the order I was told that Stephanie would call me back the next day - today I get a call from "the manager" the same guy who took my card information and he proceeds to deny any wrongdoing - when I asked why he was calling instead of Stephanie I was told "she is in arm's length of me" if you want to speak to her; plus, my Order was never placed. BEWARE OF YOUR CREDIT CARD AND DOING BUSINESS WITH THESE PEOPLE- the manager could have cared less and obviously the "director" doesn't either. It's YOUR...