Go City® - San Antonio — Local services in San Antonio

Don't plan to take the Go Rio cruise on this pass. The office you need to pick up the tickets at (RJA Ghost Tours) is closed (at least until March). We had to buy our own tickets.

Brewstillery Tour and VIP Whiskey Sampling: Unable to book; called on Thursday afternoon and were advised no one was available to provide a tour that afternoon. Person who answered the phone was nice and recommended we email the events manager to set up tour on Friday. Which we did. She advised they did not have a person to run a tour. We made other plans and in that time, she responded again advising they couldn't do a full tour, but we could go for a free beer. We declined.

Two-Hour Party Bike Pub Crawl: Tried to set something up via email with organizers 2 weeks before our arrival. Advised they could not set up the tour and might be able to set something up on the weekend (we weren't staying over the weekend).

We did use the ticket for a few things:

Scavenger Hunt: Hunt is a list of places to see, presented in Canva. We couldn't find the very first thing (which is on us). We asked a worker in the park and he had no idea where the statue was. So, we went up the Tower of the Americas, 'cause it was there and had a beer in the cafe when we came down. We completely gave up on the hunt. We tried to reach out to the organizers via Whatsapp. At 1:59pm (an hour into the hunt), we received a message asking if all was okay and if we had any questions. At 2:09pm, I advised all was not okay and we couldn't find the first thing. Asked if the next thing was easier to find. About an hour later, we received a kudos message for a job well done. So, don't plan on much support if you choose this attraction.

Towers of America: OK

Natural Caverns: cool attraction

Overall, this pass was highly disappointing. Because of the lack of accessibility to the attractions we wanted to see, we reached out to Go City to inquire about a partial refund. Advised we had to wait until the passes expire (90 days from the activation date).

Looking for, at minimum, reimbursement for the Go Rio cruise. Would be nice if they updated their website to ensure other pass holders don't get duped while the RJA Ghost Tour...

This company is extremely misleading and will take your money and run. Spent $600 on passes just to find out there is an “explorer pass” and an “all inclusive pass”. Only the all inclusive includes all of the listed attractions that they constantly throw in your face. It would appear that the all inclusive is not offered for San Antonio which made it confusing. I did not find out that you could only attend 1 “premier” attraction until we showed up to the second one. Conveniently they dont do refunds after you attend the first one.

When I called to try and get it fixed, the call was outsourced to someone in another country that just kept stating “there was nothing they could do” when they ran out of script to read. I asked to speak with a supervisor and was told they would call back within an hour. They didnt call back until almost 7 hours later when the day was completely wasted and I missed the call. Tried to call back several times and never was able to speak to a supervisor.

Save your money and find deals for individual places. I did this pass because it was going to save me money but I had to find 3 lesser attractions that I did not plan to attend to get my money’s worth and 99% of the lesser ones are cheap and undesirable. In the end, I only ended up using 3 of the 4 attractions because we ran out of time and had to spend even more money to enter the attractions we actually...

NO STARS! Be prepared to pay A LOT of money for a 5 choice pass only to be allowed into certain attractions. I’ve been on the phone with customer service for 45 minutes. No customer service is being provided; only rip off. We paid $1,000 for 7 people. They CHARGE for the missions when the missions are free. I will be sure to let anyone know they will be better off to pay for individual tickets rather than come here. Not only that, these tickets have to be redeemed at each place. So be prepared to stand in TWO lines at each attraction. This site is not user friendly, consumer friendly, or money friendly. SCAMMERS! To top it all off, if you find out too late, that you can’t use your pass at certain “premium” attractions then they won’t refund you for the choices you HAVEN’T used because the pass has been “activated”. Edited to add: Just got hung up on my customer service!!!! Been on hold for however long, sitting outside the attraction we can’t get into only to be HUNG up on. Before that was being told “there’s no manager to speak...