Hilton San Diego Bayfront — Hotel in San Diego

Let me start by saying until the strike is over, do not stay at this hotel..

I have reached out to Hilton via the app and have had zero communication back.

I had three rooms over the course of 4 days at this hotel this past weekend.

Our two queen bed room that sleeps four people had exactly two towels in it... I called the front desk to get more towels and the gentleman that answered the phone was rude.. I wasn't an asshat about this. I said hey man, our room sleeps four people but you only give us two towels and one roll of toilet paper. He came up with excuse after excuse. Come on buddy. You're a manager. Stop making excuses. Just give us our toilet paper and towels

Our King room on the 28th floor had the exact same problem. We didn't even have a full roll of toilet paper in it.. we had two shower towels but no washcloths.. Once again I called down to ask for towels. This time the lady was pleasant but our towels and toilet paper never came. I ended up taking toilet paper and towels off of a cart that was sitting by the elevator.

Every morning, 7:00 a.m. the horns, yelling and drums would start. Every day, 7:00 a.m., we were woke up on the 28th floor. Yep. The 28th floor...

Trying to get the car up out of valet or drop it off at valet with an absolute joke. workers had blow horns, screaming at you every time you walked outside.

I just hit 30 nights at Hilton this year. This was my worst, absolutely the worst possible Stay I have ever had in a hotel..

I had a two queen room last Thursday night, and then two rooms Friday through monday.

We had actually planned on spending 95% of our time at the hotel, eating there and hanging at the pool. Food options were completely slashed as there was a very limited menu.

We ordered espresso martinis at the bar. I had to teach the gal Saturday night how to actually make one. She then served it to us without shaking it.

She got pissy with me when I told her she needed to pour them back into the shaker, shake them to get the froth, and then pour them back into our cup.

Have you ever been run out of a pool because blow horns are screaming at you in the pool area? Happened to us twice.

I cannot reiterate, do not stay at this hotel while the employees are striking. Do not make the mistake we made.

Like I said previous, I'm still waiting for someone to reach out from the hotel team. I messaged through the app 3 days ago with zero response.

Heck, I even put all my confirmation numbers so they could find my contact info quickly.

I'm normally not one to complain but people, please, please, please follow our advice. Do not stay at this hotel while the strike is happening. You will regret it 100%.

We need to come back in a year for 5 days. We had planned on staying at this hotel again. Hilton's response, if they respond, we'll make the decision on if we will be staying at the Hilton bayfront or if we will go to the other side of the convention center to the Marriott.

I have never had a bad stay at a Hilton property. Literally, never in my life. I hope I get a response from someone, I hope they react appropriately and I hope the strike ends very, very soon.

This is a very nice hotel and I would love to stay here without all of the striking...

My husband and I stayed at the Hilton San Diego Bayfront 1 Park Blvd, San Diego, CA in May 2024 this trip was a celebration of our 30th wedding anniversary and we wanted to do something nice so I chose the 4 star Bay Front for that reason. I had been planning the trip for months. Here is the list of deficiencies: Upon arrival the room was not fully cleaned. There was a dirty washcloth in shower and pubic hairs left in the bath tub. The shower curtain was missing. I called guest services no answer I called the concierge and was put on hold only to be hung up on. The hotel was not booked to accommodate number of guests. Floors were over booked while other floors were lightly booked causing huge delays with the elevator so going anywhere took forever, we had waited close to 15 mins at one point to even get into an elevator to go to our room and was always crowded and over loading elevators. I’m positive that not all 6 elevators were working. The hotel parking garage is used by Pet Co Park and the valet parking area is disproportionate to the number of guests using it. Mostly empty. This is a huge inconvenience not only in the number of available parking spaces but in terms of congestion. There seems to be a buddy system with the crew during this time to accommodate their friends. We did not have the room cleaned daily but after night two the room was cleaned only to find we were shorted coffee, towels and garbage can liners and aluminum soda cans were crushed and left on the floor by the trashcan. The pool was too crowded Sunday and Monday and finally crowds thinned on Tuesday and we were on our way to go sit in the Jacuzzi to find out it is closed due to maintenance on the building above the pool and Jacuzzi. They had drained the pool and Jacuzzi. I had bought a bathing suit just for that. My husband called the front desk and brought up the closing of the pool area and there reply was we are informing all the guests that are checking in. No notification to guests what so ever that were already there. My husband had continuous communication with several different Hilton employees throughout our stay, Texted and email, which seemed like a constant battle for them to make it right and finally I told my husband to stop replying because it was affecting our stay and stressing on our trip. We just kept trying to make the best of it but I feel it is important to express the disappointment we felt, since it was still bothering me, so I emailed the Hilton Hotel Corporate office Jennifer Chick SVP, Customer Engagement and received a call only to have not the person I emailed but the person on the other end of the call apologize and read the cheat sheet like they were trained over and over anytime I said anything. So they think it’s OK to have all these deficiencies and gave 10,000 Hilton points = $50.00 (they gave us during the text message) for their deficiencies is good enough. I would NOT recommend...

I booked this hotel on the Hilton website to celebrate my wife and I's 5 year wedding anniversary with our 17 month old son. We booked this hotel rather than an AirBNB since hotels usually offer regular cleaning, which is great if you have an infant.

When we arrived we were rather surprised to see there was a well organized strike outside of the hotel. This strike apparently has been going on since September, and the employees on strike let me know they are asking for a living wage so they can stop working multiple jobs in order to survive while working at the Hilton. My opinion is that this is a reasonable request.

Since arriving, we've learned that (due to the strike) there is NO cleaning offered during our stay. My 17month year old son who loves the water cannot use the pool since the strike is loud and is a risk to his hearing during the hours he's awake. The OdySea bar is closed (it says it's open both on Google and on the Hilton Bayfront website). It's rather embarrassing to enter and exit the hotel since we engage with the employees on strike. Honestly it just feels bad to be a paying guest at a hotel that refuses to pay its employees fair wages, and we are reminded of that fact every time we enter or exit the hotel. It really does put a negative vibe on our vacation here in San Diego.

When I offered my complaints to the woman on duty, she continued to remind me there was nothing more they could do since they had already waived the parking fees and the resort fees (which they had told me about during check in - however they did not inform me about all of the other amenities not being available, including during stay cleanings) - and then rudely told me "it was her turn to speak now" before letting me know there was nothing that could be done. At no point did I ever raise my voice or use crude language, so this in my opinion is pretty terrible and inconsiderate customer service considering the facts.

She told me she could offer a refund for our 3rd night if we decided to leave, but at this point with a 17month toddler in tow and us visiting from Seattle, that's just unreasonable. So here is my review - just letting any and all potential guests know. I told her I was giving Hilton Bayfront a chance to make things right before going to social media (I let her know multiple times that I wasn't asking for a full refund, just some sort of additional consideration considering everything that was unavailable and not made known in advance) - and so here I am. I'm following her sarcastic advice and posting...