Bluemercury — Local services in San Diego

Honey, you have a great location, promotions, and brands in this cute store. I always come here to buy my favorite SkinCeuticals products since I live nearby. Last time, I had excellent service. In today’s visit, I feel all employees were training by someone, and no one seems willing to help me. Even their attitude was unfriendly. Like my visiting was bothering them a lot. Look at me like I’m an unpleasant guest. I love Bluemercury, But they need the new management team to retrain the employees in this store. I have some advice for them since I learn a lot from my business class 1, they should not train their employees while they were opening the store, if it does, please one by one. Not all employees together. Be more friendly, professional. Even in hypocritical ways or faking friendly is better than make customers feel that they get less attention from. Nobody cares if you are sincerely welcome customers or not, as long as you present the way that is “friendly.” No Ignorant. 3, since you are providing salon, high-end products in Bluemercury, you might want to offer the service that equals the position of products that you are selling. 4,last and the most important : making customer happy which means making the CEO’s...

Great experience! I initially went into Blue Mercury in La Jolla to find the right shade Ogee foundation. Tracie helped me and was terrific throughout my experience :) She helped me find the right Ogee shade but I ended up not liking the consistency. She recommended a Lune + Aster CC cream instead and gave me a sample of it to try at home. I went back to purchase it but since it's a very popular shade, it's sold out online and almost everywhere. Tracie called multiple stores and was finally able to secure one for me. Amid my two visits, she also addressed multiple customers without making me feeling like I was forgotten about. Compared to some recent visits at other stores, I was pleasantly surprised to have a good customer service experience with someone who wanted to help, was knowledgeable, and wasn't sales-y or pushy at all. I'm also excited about the product! I definitely...

I had a pleasant experience there last Christmas shopping for my wife and sister. I returned to the store to make an additional purchase yesterday and I received terrible service. A very sad and unprofessional woman, Angela, was of no help at all. Compared to the woman who helped me last December (I forgot her name, but she was blonde and said she was the manager and I did not see her there this time), this Angela person should not be working with the public. I will buy items like the Body Butter online for my wife...