MILLA THE SPACE — Local services in San Diego

I discovered this salon through Jenny Low, who was promoting discounted hair services on Facebook. I have been wanting to go blonde (from light brunette) for some time now so I reached out. We started talking via messenger and she was quick to respond and easy to schedule with. I sent photos of what I was interested in and she said the price would be $195. She disclosed that she had just graduated her program but was confident she could do the color I wanted. The next day she messaged me and apologized and stated the salon owner wanted $255 for the service - still not bad for going blonde, so I set an appointment. Before the appointment I get a message saying we might not be able to go as light as I want but guaranteed it wouldn't be over $300. I was starting to get skeptical but agreed to come in for a consultation. The salon was nice, the coffee they offered me was good, and the snacks were a nice touch...but those are the only good things I can say about this salon. I was in the chair for 7 hours and my hair was nearly ruined. I was charged over $400 and when I asked if I could just pay for the product as I was incredibly dissatisfied with the result the owner told me they had a no refund policy. They offered to let me come in again and pay another $500 to have them fix my hair. When I said that was not an option for me they said they would remove the toner for free but my hair would be orange. It wasn't even necessarily the color I was upset about - it was the streaky/blocky lines of bleach in my hair. I was so embarrassed. I went back and forth with them and they refused to refund me. Jenny messaged me and apologized and said she wanted to do something but it was the salon owner's policy. The salon owner defended herself saying Jenny is a new stylist which I understand but stand by your salon and the image you portray by letting a client leave in tears with their hair destroyed.

I was lucky enough to find an artist to fix my hair. She was so shocked when she saw what Jenny did and even asked for the salons number to reach out as a fellow stylist and tell them it was unfair what they did and I should not have been charged. They did not respond to her and Jenny and the salon blocked me on social media.

All I want is for this salon to do the right thing. I have offered to pay for the product and am just asking for a refund for the service. It is heartbreaking that I had to go to another salon and pay for my hair to be fixed. I am shocked that they lack simple compassion...

The attached photos are what I started with and what I left...

On Tuesday of last week, I booked an appointment for that upcoming Friday, October 4th at 2:00PM with Chelsea through Vagaro for extensions and a haircut. Chelsea emailed me the following day to inform me a consultation was needed first in regards to the extensions. I immediately messaged back letting her know that I'd already purchased several wefts through Glamseamless but probably needed a few more and that I wanted to go ahead and change the booking to the recommended consultation.

I never heard back.

So a short while later that evening, I reached out again and tried to make contact multiple times, including sending emails to two different accounts listed on online with Vagaro and Yelp/Google. I stressed that I had attempted to cancel the appointment through Vagaro but was experiencing issues and asked that it be taken care of from the salon's end.

Still no response.

I started to get stressed on Wednesday because of the 72hr cancellation policy associated with Vagaro bookings so I hastily reached out three more times, hastily stressing my desire to cancel the appointment and rebook as a consult.

At this point, my appointment had not been "accepted" through Vagaro and I assumed, rather ignorantly and incorrectly I'd soon find out, that Chelsea had gotten at least one of all the correspondences coming from my end and I had nothing to worry about.

WRONG. OH SO, SO WRONG.

I awoke Saturday morning to find on Friday, at 12:30, a bit more than just ONE HOUR PRIOR to my appointment, Chelsea had accepted the booking through Vagaro and I was charged $332.

After DAYS and DAYS of cancellation requests, messages and messages on top of messages, Chelsea waited until the last absolute instant before the appointment to accept the booking despite the initial booking request being sent FOUR days prior, my begging to have it cancelled and her having to undoubtedly known I'd be charged in conjunction with Vagaro's policy hence she pocketing an extremely easy $332 for nothing more than doing a potential new client, random stranger to her, so horribly wrong.

To say I am upset is an understatement. I am astonished at the immorality and unprofessionalism stemming from all of this.

I've asked for a full refund but don't have too much faith given the...

I had called the salon asking for Rhiannon to cut my hair for the $70 price I saw on the website and the owner Chelsea said that she was not available but would cut my hair herself, so I made the appointment. After my haircut (cutting an inch of my thin, fine hair) and just blow drying it without styling, I was stunned to hear the total for my service before tip was $200. I understand you are the owner and you may believe you can charge whatever based off your “experience” but you need to disclose this over the phone, especially given it’s almost 3x the amount that the other stylist charges. The hair looks great and I’m happy with my results, but based on my experience I will never be returning. Chelsea, you are losing out on repeat customers based on your inability to be upfront and transparent with your insane prices. After spending $240 after tipping for a hair trim, I feel robbed...