The Sculpt Room — Local services in San Diego

Edit: In response to the owner's reply: to clarify, I was offered to reschedule; however, I was told it had to be within this week, which did not align with my schedule and when I mentioned that, no other alternative solution was provided. So ultimately, I lost my payment for the class and I was charged a cancelation fee.

I attempted to attend my first Pilates class at this studio through ClassPass today at 1pm. Due to an unexpected situation with my sick child, I arrived 5 minutes late to the 45-minute class. While I understand and respect the studio's late policy, I was disappointed by the lack of welcoming atmosphere for first-time clients. I wasn't asking to attend the class at that point, but rather hoped for some flexibility with the late fee, especially as a first-time client encountering an unexpected situation.

The front desk staff member, receptionist with blonde hair and blue eyes, was inflexible and showed little empathy, even after explaining my situation as a parent dealing with a sick child. In fact her response to me was “I am a mother too,” as if I had no excuse.

The studio's atmosphere feels more focused on maintaining a certain aesthetic that caters to a specific Pacific Beach crowd, rather than prioritizing an inclusive environment focused on health and wellness. I believe great customer service includes some grace for first-time visitors, especially when circumstances are beyond their control. While the studio may offer quality Pilates instruction, the unwelcoming atmosphere and lack of basic courtesy means I will not be returning. And I cannot recommend this studio to others seeking a supportive fitness environment. There are many studios that can provide both excellent fitness instruction and compassionate...

My fiancée is in town for a visit in SD and she needed a place to workout before studying. I brought her here before going to work and got a call a few minutes later. She was distraught as I had dropped her off at 5:59 and she entered almost immediately. As she entered, they closed the door on her. She knocked for several minutes until they came out and said they couldn’t serve her. I don’t want to think race was the issue but the instructor was white, most of the class looked white, and my fiancée is Asian. She felt very disrespected and there was a general feeling of discrimination. This is especially true in light of the fact that the owners of this establishment have stated online that there is a 5 minute grace period. I am posting this because I am angry about how she was treated and want this establishment to reap the consequences. Thankfully, she was able to book another class across the street at another establishment that made her feel very welcome. There was no refund after reaching out and explaining...

Review edit after experiencing the 1 week unlimited trial: This trial is truly unlimited and so worth the money. In a week’s time I was able to take classes every single day - trying out both the reformer and infrared formats - and with various instructors. In addition to Gabby, Lauren and Rebecca are superb at define and form reformer classes. For mat, I highly recommend Sophia. She made form mat challenging and fun; offered modifications, and had a great playlist. By the end I was obsessed! Great trial to take advantage of at this studio!

Gabby’s define reformer class was spicy & fun! It was my first time at The Sculpt Room, but I immediately felt comfortable in the aesthetic and modern studio. The music and energy were the icing on the cake! Parking was a little tough, but there are spots surrounding the plaza if you give yourself some time before class. Will be back at Sculpt Room for more...