Bow Wow Meow SF — Local services in San Francisco

Prior to this review, we would give 5 stars because Bow Wow Meow SF grooms our dog Dukito with care and skill. He's part Italian greyhound, with strong nails that require dremeling. They use quality products for every process; and carry quality goods and treats. The store has what I need 99% of the time; and will order the item for that 1%. Additionally, the Bow Wow staff is ready to advise when I need. It's clear that they love their work and their furry customers.

With this interview, we give a huge, heartfelt thanks to Amy and her awesome staff, especially Conner and Sherry. You see, Dukito and our family got the news that his tumor, found by Conner and Sherry during Dukito's regular grooming appointment, is benign. It was removed by the highly-skilled, small-dog-specialist surgeon, Dr. Hani Korani of Sage Veterinary Hospital SF. We watched it for a few days. Then, the growth doubled in size and took over his tendons virtually overnight. It was extremely aggressive and is usually found in dogs 12 years +. Dukito is 6.5 years. Now, we have another extraordinary reason to be forever-grateful to Bow Wow Meow. Dukito typically runs when we head toward Bow Wow Meow. He loves the treats and his grooming times. We imagine that, in the weeks to come once the bandages come off, he'll be running there with wagging tail as always. That's the beauty with our dogs, right? Life and...

I am very disappointed to leave this review but have no choice after the past several visits. I have been bringing my dog here for the last 13 years and the staff always acts like they've never seen me or my dog before. They always ask for my name, my dog's name and what grooming should be done. So much for friendly neighborhood service. I feel more appreciated at any random Starbucks I go to.

Starting about a year ago, every few times I go in, they keep increasing the price. A couple months ago they said I requested "extra grooming" when I questioned the price increase (I never requested "extra grooming"). Today the price went up $15 since my past visit (less than 2 months ago). I said I paid $15 less the last time, which she disagreed with and said I was definitely mistaken. I then pulled up all recent charges on my phone and she had the audacity to tell me I've been getting a $15 discount the past 5 visits but no one told me. I believe the manager was present (a man who I always see there), but he said nothing.

Of course, a normal business would have allowed me to pay the previous charge and said going forward there would a $15 increase. I'm tired of it. I will now go somewhere else and & don't even care if they charge more, I just want to be treated like my...

I highly recommend Bow Wow Meow's pet grooming services, having been a client since they opened their doors. Do try to use the same groomer each time as this will facilitate a relationship with your animal, making the experience more pleasant for all. Amy, the store manager, has been with this establishment since Day One and has shaped the business into a high-quality, consistent and reasonably priced - considering the location - entity. The personnel are extremely careful to learn what they are expected to do; the grooming area is clean and organized; and the 8:00 a.m. "In-&-Out" service is a true...