lululemon — Local services in San Francisco

I will not be returning to this Lululemon location. I have been a loyal Lululemon customer since 2007, a shareholder, and have purchased thousands of dollars worth of product from this company. I went to the store over the weekend to get a few pairs of leggings repaired, got redirected to a couple of people in the store, and finally ended up talking to a girl named Shelby who flat out refused to help me. She attempted to redirect me to the Fillmore store. Then she tried telling me to come back on a weekday, because they were “so slammed”. There were multiple empty stalls in the dressing room, while I was in the store, and I saw maybe 2-3 other customers shopping at that time I was there. In fact, the number of Lululemon associates outnumbered the customers shopping in the store while I was there. I offered to wait, but she just kept arguing with me and refusing to help. I doubt she would have done anything differently had I come back later in the day or on a weekday. I think she just didn’t want to help with this particular task, because she kept pushing back when I offered alternatives. I was so appalled that an employee would demonstrate so much resistance to doing their basic job to help a customer who has clearly spent a lot of money at this company. Finally, another associate saw us and offered to help process my repairs. I will not be returning to this...

This is the most racist unprofessional location I’ve ever been to! I walked in with my son ready for an online pick up. The way I was judged looked at up and down by ALL the employees as I made my way to the back for my pick up. I asked the worker if she needed to scan my barcode so I can walk around the store freely to look for the new colors that just came out. She said “oh no I don’t need to scan” I said okay thank you enjoy your day! 5 minutes later as I made my way to grab the new color I wanted to buy I made my way to the line and THE STORE MANAGER greeted me once he seen I was purchasing something. As I was about to tap my card to pay for the item I grabbed I was RE-APPROACHED by the same woman who handed me my order pick up . I cut her off and said “ I kindly asked you if you needed to scan the barcode that was me letting you know I was purchasing the online pick up. Why are you waiting until you see me paying in front of THE WHOLE STORE🤦🏻‍♀️. This was such an embarrassing and uncomfortable...

Failing customer service.

Well I finally cancelled my online order for two shirts when no information was provided as to “when and where” for 17 days. I felt lucky to find the two shirts at this store on Union Street. I ordered and paid for them online and got word that day at 10:54 am on 6/17 they were ready. What was disturbing was the following.

“We'll hold your order until we close Thursday, Jun 18, 2020. If it's not picked up by then, we'll have to cancel the order. (And nobody wants that!)”

That is a total of 16 hours of their open hours to retrieve the shirts. Way turned off. I spent 17 days waiting for any word with a wait of 40 minutes by phone to cancel ( 1 hr and 45 min the week before as caller #456) to get answers and then I am forced to race to their store within a narrow time window. Something is wrong here - for two cotton shirts, I can go many other places, and will from now on - to a company/store that appreciates...