Peninou French Laundry & Cleaners — Local services in San Francisco

If you enjoy having your clothes destroyed and then treated like a criminal then take you clothes here. I was a loyal customer of Peninou for 20 years and gave their business thousands of dollars over that time to clean more than 700 items. During those 20 years I never complained or made a claim. Then two weeks ago I took in an expensive gown It had never been worn and was only worn a few hours at a wedding where it got a few stains on the hem. I took it to Peninou two days later to clean. It was returned to me in a ruined state and a different color with stains intact. I complained and was contacted by a customer service person who was rude . I then contacted their General Manager who acknowleged my 20 years of patronage and 718 items cleaned and that the gown had been ruined by their processing but he only offered me a "store credit" worth one quarter of the price I had paid for the dress even though their own published policy allowed them to pay out ten times the $200 cleaning charge. When I insisted that they compensate me for the price of the dress he refused and said I could try my luck in small claims court.. I am disapointed that this business would treat a very loyal customer for many years in...

No one should continue giving business to Peninou. It was the only place I knew as the best growing up in San Francisco. Unfortunately, the last few times that I've used their services, not only have the results been sub-optimal, but one of my blouses I dropped off for cleaning remains missing after two and half months! I called over 3-4 times asking for an update. Each time somebody by the name of Daphne, told me she was sorry and would get back to me immediately with an update. Two plus months have elapsed and still not call back from Daphne or anyone else from the cleaners. I am not holding my breath and voting with my feet! I will never go back to Peninou and will be sure to tell my...

I have never been met with such rude “service”. I brought my vintage Hermes riding jacket in to get cleaned. Liz immediately asked me in the most condescending manner, “Are you familiar with our pricing?” Yes, not a problem.

I then asked the manner in which the cleaning would happen, if they used certain chemicals. “I can’t tell you about our process. Our cleanings are up to the plant manager.” All I wanted to know was if they execute basic dry cleaning on your garment, steaming (don’t ever ask her about this as you may see her head roll off), etc and she could not have been any ruder.

Our exchange was so brief but I’m still sitting in my car, baffled and wondering who in the world Liz...