Village Pets & Supplies — Local services in San Francisco

Always friendly and helpful! Thank you for turning down (and off) the punk rock, metal music, too! Most Recent update: Super bummed to be here and writing this review. Previously rated these guys 5 Stars. I have always been proud to support my small and local neighboring businesses and in return have always felt recognized and supported in return. Village Pets has been a business I have trusted and have always viewed as a "neighbor/friend," not a business. There were times when my first two cats didn't like foods and I would just donate the un-open cans to spca or acc, and try something new. Sadly, my second cat passed from cancer a year after adopting him and that brings me to my newest two youngsters, both with different appetites, sensitivities, and palettes, which is super super frustrating. My eldest cat seems to have an allergy and has been itching himself raw. I have seen the vet, and have been trying everything to help him. When I shared this struggle and frustration with the owner of Village Pets (pre-covid,) she was super empathetic, made some suggestions, and offered a bunch of samples, while letting me know they would exchange and return foods if I found something wasn't working. I felt I had a true partner in this incredibly frustrating journey of figuring out what the heck to feed my cat that he wouldn't respond negatively to. I believe she eve said, "even if a can is open, and your cat doesn't like it, if you have a receipt, we will give a refund." Bringing back an opened can is something I have never been comfortable with but recently, one of my cats fav flavors changed their label and the recipe (pretty in pink,) and I felt the store needed to know that it was really really bad and so I brought the can and encouraged them to open a new one and review how "rancid," it seemed. (pretty sure they just ignored me.) Fast forward, since Covid, I have not seen the owner. I have been continuing to de-mystify my cat's sensitivity and feel I almost have it nailed. In the years past, I haven't brought foods back to exchange because I wasn't sure what to exchange for. Now that I have discovered (and am almost certain,) my cat is allergic to chicken,) I decided to return 4 cans to exchange. (3 were chicken and the one was the open can of pretty in pink.) The total of these four cans likely amounts to $8. After years of shopping at Village Pets (usually 2-3 times a month,) with an average of $200 to $300 a month, and feeling like they were my friend and neighbor, the shock I had at the reaction to my bringing 4 cans back, was honestly, heartbreaking. Two of the store clerks stood behind the counter challenging me on the "integrity," of the return and literally making me feel shamed and as if I was trying to get away with something dishonest. Again, I have been a regular for YEARS. I have spent THOUSANDS, over those years. I accidentally brought the wrong receipt from 6 months back and Emily was super condescending and "Ohhhhh, I SEE, I understand why we can't find these in the system because they were sold to you 6 months ago." (I literally had bought these cans on Sept 1st, just two weeks earlier, later found the receipt, and Emily was actually the cashier who had sold them to me.) I walked out of the store that day feeling completely estranged from what I considered for years, to be a supportive friendship and business relationship. I felt shamed, unrecognized, and the worst, distrusted. All over $8 of merchandise. I called a day later and asked to speak with the owner. Apparently she hasn't been into the store since Covid began. I left my number and asked for her to call me. And, days later, nothing. I am sure my review will fall on deaf ears and I do not write this to be malicious. But, I did want to ensure that it be known I tried to reach out to talk about my the disappointment of my experience, and never heard back. I guess I wasn't a valued...

Love this local pet shop! The staff here adore all pet visitors, and always give our little 6-month-old husky mix, Kumo, a treat whenever we visit. (He found out he likes watermelon through the staff here. :D) There's always a bowl of water at the door for dogs to quench their thirst, and this place usually has whatever comes to mind in terms of dog needs. And if they don't have it, they can most likely order it for you to pick up at the store when the delivery comes in.

Another great perk about this store is they have 3 dog baths in the back of the store, complete with dryer, and towel service! If you don't have dog shampoo and/or conditioner, the store has samples ready at your leisure to add to your bath bill. They come in oatmeal, mango, and lavender scents. Those bottles for us can typically last two sessions.

Don't forget supplies for little feline friends! As far as I can tell, they'd have everything you need for cats, too.

If you're in the area, have your furry friend stop by for a visit! You're in...

I bought two harnesses for my dog from the store one fit the other didn't so I returned it to the store with the receipt the hanger and the packaging and was told I wasn't able to return it because it was over 21 days which is fine but can I at least exchange it for the correct size. The man in the store tries to tell me it's been worn if I'm bringing it back if it's too small I tried it on my dog it was too small the only reason why I tried this pet store is because I come to oxygen therapy everyday at St Francis hospital because I'm a recovering cancer patient now I'm stuck with a harness that I have no use for a waste of my money I should at least been able to exchange it for the correct size I'm just a thing I have seen various items in there that I wanted to purchase not so much anymore. My fur babies ago where they're wanted and where my money actually...