Tillys — Local services in Santa Barbara

I came into this store on Wednesday Nov 7 around 12:00pm to make a return. There was no one around in the store, I had to search for an employee to help me. When I finally found someone, I asked to be helped at the counter as I wanted to make a return. She rolled her eyes as she walked to the counter. Everything went down hill from there. I had told her I had bought the backpack a few days ago but I did not have the receipt for it. She immediately said there was nothing they could do about it, So I opted to call customer support, and after 40 minutes on the phone I successfully got a hold of the receipt. I walked into the store again, I had to ask to be helped at the counter again, it was the same short young lady. When I told her I had the receipt for it after calling customer support. She got upset, and told me I had lied to her telling her that I had bought the item a day ago and because of that she was not going to take the return. I repeated myself and reminded her that that was not true, as I initially told her I had bought it a few days ago and there was a receipt for it. She got defensive and basically called me a lier. When the receipt clearly showed I had, in fact, bought it days ago. Within the return window. I asked to speak with a manager in which she responded she was the only manager in the store. I had to make the return online after talking to customer support. By far the worst customer service experience I ever had. I wouldn’t recommend coming into this store just because of her negative energy alone. Take your business somewhere else or shop online. I hope the employees at this store get a better training, and do better at hiring friendly,...

my experience was very good when i bought a penny board the salesman was very happy to talk to me and what not but i asked him what was the return policy and he turns to another man to ask him and he says 30 days (i only have a penny board on the counter) im new to skating so i was seeing if a penny board would do anyway i didnt feel happy bout it i felt like something was wrong with the board so i come the next day and try and return but the manager tells me that its a final sale WOW! i wish i would have been told that or have a lil sign on the board letting me know before or have someone let me know before. SO i let her know what happend that i asked already about the return policy but she didnt care she just said sorry bro its final sale, why couldnt i get my money back with an exception because i was informed it was 30 days i could return it. very unhappy felt like...

My kids went shopping here this weekend on our Santa Barbara weekend getaway and they were treated very nicely. They love Tillys and it was nice to find one far from home! Customer service was great!! They had a few items our home location in Temecula doesn’t have so they...