PANDORA — Local services in Schaumburg Township

Went in Sun Dec 29, 2024 to spend my visa gift cards on their 50% of sale. The associate at check out asked if I wanted to use my points. I said yes. First swipe took my $50 gift card and the second swipe was my $25 gift card. As I was waiting for the second swipe of my purchase to go through their terminal froze. The associate that was helping me kept apologizing because it of how slow it was going. Then the associate tried switch over to another terminal to try to finish the purchase. The apologized again because my points disappeared and I would have to pay the full price without my points. I said that is fine because again they have their 50% of sale. When the associate tried swiping the first $50 gift card it said decline. The associate that was helping me asked help for another associate to fix the issue with my points. I did not care for my points but of course I cared about my gift cards that I chose to spend at the store. The other associate said since the purchase “didn’t fully go through” your points will come back within 25-48 hours and your $50 being reloaded on the gift card by the following Sunday. I was annoyed because I left with nothing. But later that night I did make my purchase separately online with my debit card. I waited and never got my $50 back. I went back into the store and different associates told me I would have to contact the gift card company. Already did that and they said I would have to contact Pandora since it was purchased through them. I called 1-800 number and left my info for the manager of this location to call me. Patty and I spoke and said she would contact me back to figure out what happened with the $50. It has been a month since everything happened and have not heard of any update. I am annoyed and frustrated of this because my money has been stolen from me. Sure its $50 but I chose to spend it here. I would advice thinking twice about spending your money at this place, ESPECIALLY with gift cards!

Update: How about figuring out where my $50 went. This is illegal and you guys stole my money from a service that...

Went to this location yesterday to get my clasp of my bracelet fixed. I walked in, and a nice sales associate was not able to find my account history with the information I provided. My mother-in-law had gotten me this bracelet, so I stepped outside of the store to give her a call. She gave me her email, so we could try looking it up that way. I went back in the store, and got a new sales associate, Ayde. She was one of the rudest and most put out people I have ever met. Never once greeted me, just walked up and looked at me, waiting for me to tell her why I was there. I continued to tell her what was going on and gave her my mother-in-law’s email, and nothing. She then gave me attitude telling me that it’s not under that account and that I’m going to need a confirmation number now. Once again, I have to ask my mother-in-law for this now. She sends it to me, and I give it to Ayde. Ayde then proceeds to tell me that the confirmation number is only good for a charm. I look down at it and see the total being close to $130… so I asked “So the charm “N” is $130??” She just looked at me. Obviously the bracelet and the letter “N” were bought together, but she was so persistent on me yet again calling my mother-in-law for more “proof”. Like are you kidding me…? This is horrible customer service. Not only was this happening, but in between she would talk to her coworker in Spanish so that I couldn’t understand them, and she was laughing. Like what is so funny? Ayde then proceeded walking away from the counter atleast five times without telling me why or even saying a word to me. That’s when I asked her coworker what is going on and why she keeps walking away. Ayde came back to me and had me sign the receipt and asked if I would like it to be wrapped. Yes. That upset her as well. Horrendous attitude. I was in that store for almost an hour… an HOUR. For a replacement bracelet that should’ve taken maybe 10 minutes at least. Honestly, I loved Pandora. But after that experience I had with her, I’m not sure if...

There is not even a whole month after I ordered a ring online and one of the stones fell off. Went to the store and ask if I can return it. They told me that I have to call customer support and send it by mail. Didn’t even offer me other options. Just started avoiding my eyes and let me know that it is time to go. I looked up their Return/ Exchange policy and it says New/damaged ring can be returned/ exchanged online and IN STORE. There was nothing telling the exchanged ring has to be the same size/style as the other one(because the representative told me exactly that) the second time I went there a couple days later. I told them I want to return it. And a girl there trying to educate a new representative alongside her started explaining me first that they cannot accept it back because “ something totally made up “. After I told her that I even have a protection plan(even though this plan only extends the original 1 year plan to 3 years)she suddenly agreed that because it’s factory defect they would be able to exchange it. I had to remind her a couple of times about the Return/Exchange policy and her response was she doesn’t know what it says online on THEIR WEBSITE and she only read the store policy. I don’t know what that means. After that she said she can exchange it only for the same style and size. After another reminder about the policy she told me she can offer me different style but still the same size. I ended up getting cheaper one and she refunded me the difference because I couldn’t take it anymore. It was a whole awful experience! And I don’t even like the exchanged ring. Had to get something because she wouldn’t return my money. Beautiful store with misleading information...