Bell Harbour Dental - PerioInnovations — Local services in Seattle

I was a patient here about 2+ years ago and had a great experience with a wonderful dentist who, unfortunately, is no longer there. Back then, I had several visits and even paid a significant amount for a custom night guard. But soon after, things started to go downhill. My husband, who also became a patient, began having his appointments canceled at the last minute. This happened multiple times. What made it worse is that the office enforces a strict 72-hour cancellation policy for patients; yet, when they canceled within that same window, there was no offer of a credit or acknowledgment of the inconvenience. That double standard led us to switch providers.

Fast forward to today, due to changes in my insurance, I decided to give this office another chance. I scheduled a simple routine cleaning, something I do every 3–4 months since I wear permanent retainers and like to stay on top of my oral health. But to my surprise, I was told that x-rays would be required before they could proceed. I explained that I prefer not to get x-rays done too frequently and was only there for a straightforward cleaning. They should have known this as I was not a new patient. However, they insisted that because it had been over two years since I last visited, I would either need to provide recent x-rays from another provider or have them taken immediately; otherwise, no cleaning.

I said I wasn’t comfortable with that. The response? A cold, matter-of-fact refusal to treat me unless I complied. No flexibility. No patient-centered conversation. No effort to offer an alternative or even basic empathy. I wasn’t asking for a full exam or dental work. I just wanted a cleaning.

And that’s what struck me most: the total lack of human connection. Why didn’t the dentist or manager step in to say, “We understand your hesitation. Let’s get you the cleaning today and you can follow up with the x-rays next time — just bring us the records from the other provider you mentioned when you can or we are going to need new ones in your next visit.” That simple gesture would have gone a long way. Instead, I was met with rigidity and a tone that made me feel like a policy violation, not a person.

This experience confirmed what I had already begun to sense; this office has lost its patient-first approach. They've now lost me and my husband as patients. I don’t usually write reviews, especially negative ones. But the way I was treated today left me frustrated and disheartened. I hope this feedback is taken seriously, not just brushed aside. Dental care should be grounded in both professionalism and compassion; unfortunately, I saw...

I must update my review after a particularly great experience with Janet of Dr Pawlowski's office.

I had previously had a billing issue that turned into one of those never-ending nightmares. My account had been sent to multiple collection agencies and they made my life a living hell. Nobody would help me, from Pawlowski's office or the collection agencies. Even after paying a debt that I was sure had already been paid, the nightmare just continued and continued for about 7 years. It was impacting my credit history and there was nothing I could do about it.

Finally, one day out of the blue, I got a call from Janet from Dr Pawlowski's office. She said she had found an error and was calling me because she was concerned it had not been handled properly by an employee who had recently been terminated (very unfriendly/unhelpful billing person that I had dealt with previously). She promised to research, then called back the same day and said she was horrified about what had happened, they don't treat people that way, and took care of everything! She even called the collection agencies for me and told them to remove the bad reports on my credit history! Of course, the nightmare didn't just go away overnight, and Janet continued to stay in touch, was extremely helpful and friendly, and continued to be agressive with the collection agencies - over a period of about a year. She even sent me a check for the amount I had paid to the first collection agency and a card with a hand-written apology. How often do you get service like that? It's pretty rare and really shows how far Dr Pawlowski and his staff will go to ensure that you have a good experience.

Honestly, I wouldn't hesitate to go back to Dr Pawlowski's office. And that's saying a lot, because this was a very long and unpleasant ordeal. But like the old saying goes - you can tell the most about a person's character in how they deal with problems when nobody's looking. Janet went WAY beyond the norm to fix a problem that most companies wouldn't deal with (after 7 years? No way!). Why bother? Most businesses just figure it's your mistake and let it go. That was not the case here. Exemplary service from an exemplary business. A lot of companies could learn a lot from Janet on the proper way to do business.

Thanks again Janet. You have seriously earned my respect and trust for a lifetime. And probably a couple Christmas cards!

Again, I wouldn't hesitate to come to Dr Pawlowski again for any dental work. This office will go way farther than the average doctor/dentist office to make sure that you receive the best...

If you need a gum graft/surgery, dont worry at all. Dr. Pawlowski and his staffs will take great care of you.

One of my bottom front tooth receded terribly when my wisdom tooth came out. I needed to get it fixed and my previous dentist recommended Dr. Pawlowski. I got a follow up call from one of the ladies from the front desk, and she was really sweet in discussing with me on how Dr. Pawlowski can help me. I scheduled a consultant and a surgery appointment after that.

Before and on the day of the surgery, I was so anxious, scared, and nervous to the point that I even dreamed about it the night before, and I was shaking when I got to the office. I was given sedatives on the day of the surgery, and I couldn't believe it but I didn't feel anything at all. I can't remember either. It just felt like I went to sleep and when I was conscious again, my surgery was already complete. No pain during the surgery at all. After the surgery, I was prescribed with medications and my boyfriend helped get them. I spent my remaining day sleeping in bed. The sedatives got me really sleepy for some reason.

The next day, I was already back at work. The area near the surgery is a bit swollen but it's not bad at all. I can still open my mouth and talk normally. The only real thing that bothered me was I felt pretty nauseous for one day after the surgery, but that's because my body is low in iron naturally so losing a tiny bit of blood during the surgery, plus my menstrual cycle did not help at all. What's also great about Dr. Pawlowski's gum graft procedure is that he doesn't take donor tissues from the gum palate. He takes it at another area that's located around where the wisdom tooth used to be and its supposed to be a lot less painful. But for me, I didn't even feel any pain around that site. And if you asked me to give it a level of how painful this gum surgery went, I would give it a 1/10 (10 being the most painful).

Additionally, I had a terrible wisdom extraction experience last year with another dentist - I ended up in the hospital to remove pus in my throat due to the extractions so going to the dentist is very traumiazing for me. Dr. Pawlowski changed my mindset. He's so sweet and gentle. He makes sure to take care of you. My gum surgery went very well. And he even prescribed me these additional medication to ensure that I don't get cranker sores (since I get them usually get them after I hurt my mouth).

With that in mind, please don't worry because he will take real good care of you. You won't regret going to...